IT Benchtop Support Specialist

Job Description :

Pay Range : $33hr - $36hr

Responsibilities :

• Provide technical support for customer laboratory IT environments, including operating systems, desktop hardware, peripherals, and instrument-controlled software.
• Manage the on-boarding, retirement, and relocation of lab equipment and computers.
• Implement and monitor Windows-based security measures, including user / group permissions, file / folder permissions, group policies, and local security policies.
• ct as the primary technical support contact for instrument vendors, facilitating repairs and troubleshooting instrument-related computer issues.
• Escalate complex issues to the client infrastructure teams as necessary.
• Provide technical support for new system validations and change management efforts.
• Create and maintain a physical inventory of lab equipment, PCs, software, and other specified information.
• Handle user access management tasks, including adding, modifying user roles, and resetting passwords.
• Follow Standard Operating Procedures (SOPs) and work practices meticulously to ensure compliance with GMP Requirements.
• Provide Audit Trail Reports as needed.

Qualifications :

Technical Skills :

Security Knowledge :

Communication Skills :

Flexibility :

Problem Solving :

Education :

dditional Information :

Work Environment :

Must Have :

Salary : $33 - $36