Experienced Front Desk Associate

Job Description:

Major Home Health Care Agency located in Queens, NY is seeking a highly professional and friendly Front Desk Associate to join its team. The ideal candidate will have prior experience in a front desk or customer service role, with a strong focus on providing excellent customer support and maintaining a welcoming environment. As the first point of contact for its home health aides, this person will play a crucial role in ensuring smooth operations and a positive experience.

Responsibilities:

• Greet and welcome home health aides with a warm and friendly demeanor while conducting check-in process.
• Facilitate successful front desk operations for high-volume office.
• Receive incoming calls and coordinate with back-end staff to fulfill aide's requests.
• Uphold quality control policies and procedures to increase aide’s satisfaction.
• Provide outstanding service to new and long-standing aides by listening closely to concerns and developing solutions.
• Process documentation and troubleshot discrepancies to build aide's rapport.
• Explain benefits and recommendations to maximize aide’s retention.
• Improve customer service waiting times to mitigate complaints.
• Resolve aide’s inquiries, questions and concerns to consistently offer quality service and meet performance goals.
• Deliver prompt service to prioritize aide’s needs.
• Consistently maintain an organized workspace at the front desk, contributing to a professional atmosphere in the office.
• Ensure all work is conducted in accordance with company compliance policies and procedures.

Qualifications:

• Proven experience as a front desk associate, receptionist, or in a similar customer-facing role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to handle stressful situations with professionalism.
• Languages required: Cantonese and Mandarin.
• Computer skills required: MS office.

Benefits:

• Competitive salary
• Health benefits
• Paid time off
• Positive and supportive work environment

If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Experience:

• Front Desk: 3 years (Required)

Language:

• Mandarin (Required)
• Cantonese (Required)
• English (Preferred)

Ability to Commute:

• Flushing, NY 11354 (Required)

Ability to Relocate:

• Flushing, NY 11354: Relocate before starting work (Required)

Work Location: In person

Salary : $23 - $25