What are the responsibilities and job description for the Unified Communications Network Operations Manager position at ABM Industries - Guidant Global?
Job Description
Responsibilities :
In the role of the UC Network Operations Manager, you will :
- Service oriented mindset, strong organizational capabilities for running multiple highly technical projects and support activities across a large and complex environment
- Process creation experience aligning workflow with a support focus to improve the network experience for ABM team members
- Documentation creation experience – businesses cases, network diagrams, persuasive and technical documentation
- Develop and implement a strategic roadmap for wireless network growth and enhancement, ensuring alignment with business objectives.
- Ensure the stable operation of the corporate enterprise network including planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware & software
- Supervise day-to-day operations of their team making sure everyone is contributing appropriately, distributing the workload evenly while ensuring motivation and performance levels are maintained
- Lead by setting a good example (role model) - behavior consistent with words. Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
- Collaborate with IT and other departments to integrate unified communication tools with existing systems and applications.
- Encourage creativity, responsible risk-taking, & constant improvement amongst the team. Recognize & celebrate team & team member accomplishments & exceptional performance. Intervene when necessary to aid the group in resolving issues
- Strong Client Service focus, ability to communicate with both a technical and non-technical audience
- Develop and enforce network policies, standards, and procedures.
- Communicate clear instructions to team members & hold them accountable to goals & objectives
- Provide regular status reports on tasks accomplished, current issues and progress toward goals.
- Communicate to business clients, technical teams and management in a consistent manner making complex technical issues and solutions clear, simple and understandable
- Leads a team that provides level 3 support for client issues that cannot be resolved by other support tiers
- Manage vendor relationships and escalate issues when appropriate
- Provide capacity, performance, uptime and security reporting as requested. Implement industry best practices in terms of availability planning, security, scalability, and change management
- Ensure team member growth by actively communicating career progression and training plans as well as monthly status meetings with each team member
Technical Qualifications :
Preferred Qualifications :
