What are the responsibilities and job description for the Account Manager position at ABM US?
Pay: $75K/YR DOE
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff and Management Team Members
Project Management & Client Relations:
- Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met;
- Provide customer with information regarding additional services available at ABM;
- Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback;
- Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention;
- Inform Project Manager of status of work; identify potential issues and recommend appropriate action;
- Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager;
- Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work);
- Excellent customer service skills to ensure customer retention, enhance service delivery and sell services;
- Report accidents and property damage in an accurate and timely manner.
Employee Relations and Supervision:
- Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs;
- Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff;
- Understand applicable union contracts and develop effective working relationship with local labor unions;
- Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.
Minimum Requirements:
- Bilingual (Spanish/English) a plus
- 1-2 years of Supervisor experience
- 1-2 years of customer service experience
- Working knowledge of janitorial equipment
- Working knowledge of OSHA required processes
- Intermediate level of Microsoft programs
- Valid State Driver's License for business travel
- A passion for serving others and helping others to succeed.
- Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s).
- Excellent follow-up and an eye for detail.
- Anticipates problems and proactively implements preventative action plans.
- Flexibility to respond to urgent client requests on evenings and weekends when necessary.
- Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job related applications.
- Excellent verbal and written business communication skills.
- Excellent relational skills and experience dealing with union environment.
- Understanding of the service industry practices, process and trends.
Salary : $75,000
