What are the responsibilities and job description for the Account Supervisor position at ABM US?
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit 2024 Benefits for Staff / Management.
Responsibilities of position:
Supervise the daily activities of operations team members.
Set priorities for the team to ensure completion of tasks.
Effectively recruit, manage, and lead a team with focus on maintaining the functionality and safety of operations.
Participate in monitoring and developing team member performance, including evaluations, training, and recognition.
Ensure work assignments and schedules meet department, facility, and contractual needs.
Respond to client inquiries, requests, and concerns.
Utilize company policies and guidelines to solve work problems.
Ensure department training programs and recertification programs are being conducted within appropriate timeframes.
Meet with clients to ensure needs and expectations are being met.
Implement and manage quality control monitoring and safety programs; maintain a safe work environment.
Achieve operational performance and functional service activities.
Provide technical guidance and interpret policies and procedures to assist employees in performing functional tasks.
Monitor and maintain appropriate staffing levels and daily schedules.
Education:
Bachelor’s degree or equivalent experience preferred but not required
Experience/Requirements:
1 to 3 years of experience.
Ability to adjust work schedule as needed to support the operation.
Ability to effectively lead a staff of direct reports.
Ability to effectively communicate and to read and interpret documents including safety rules, operating and procedural manuals, and handbooks.
Basic understanding of computer programs, including Microsoft Office.
Ability to work in a fast pace work environment.
Ability to resolve issues under tight timeframes and pressure.
Ability to prioritize assignments and projects and to multi-task within restricted time constraints.
Excellent team building and planning skills.
Strong interpersonal skills; ability to develop productive business relationships, and ability to influence and educate employees.
