Account Supervisor

Pay: $31.00/HR DOE

The pay listed is the hourly range or the hourly rate for this position.   A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:
ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff and Management Team Members       

Responsible for assisting the Director of Environmental Services in giving direction, motivation, and guidance to the Environmental Services Department to accomplish established standards to meet or exceed customer satisfaction.

Essential Duties

• Leads the department in the absence of the Director of Environmental Services, Assistant Director of EVS, or Manager of EVS.
• Always promotes a customer service mindset with both internal and external customers.
• Responds to all requests from customers with a can-do attitude. Follows up on requests with a sense of urgency.
• Views everything with a process improvement mindset.
• Implements established department procedures and programs that meet goals and ensures a clean and safe environment.
• Conducts quality improvement inspections within assigned areas of responsibility to ensure quality and satisfaction levels are meeting and/or exceeding expectations.
• Develops/coaches department associates to ensure fullest potential is reached.
• Ensures work assignments, daily and weekly work schedules meet department and facility needs.
• Ensures department Training Programs and recertification programs are being conducted within appropriate timeframes.
• Orders and uses all supplies/equipment within the areas of assigned responsibility.
• Ensures that all ABM Healthcare Support Services Systems are in place in accordance with the Director of EVS.
• Leads and promotes departmental TQM/Customer Service Initiatives.
• Tours and meets with facility customers to ensure that customer needs and expectations are always met.
• Reports all pertinent data to the Director of Environmental Services in a timely manner.
• Knows all procedures, union agreements, or employee personnel manuals and meets all established agency requirements.
• Maintains a safe work environment for all internal and external customers.
• Has knowledge on the use of a personal computer in a Windows environment.
• Has knowledge of Word Processing, Spreadsheets, and other assorted business software.
• Ability to accurately review and process data and attend to detail.
• Ability to establish priorities, work independently, and accomplish objectives without supervision.
• Ability to communicate effectively in both written and verbal formats.
• Ability to handle and resolve problems.
• Works in a team environment interacting with a variety of departments.
• Possesses excellent customer service skills.
• Establishes and maintains cooperative working relationships; treats others courteously and with respect.
• Daily, Weekly, Bi-Weekly, Monthly, Semi-Annual, and/or Annual reports may be required.
• Direct report may change the frequency of required report at any time.
• Ability to establish priorities, work independently, and to accomplish objectives without supervision.
• Ability to handle and resolve problems.
• May be required to travel via automobile to meetings and hospital related functions.

MINIMUM REQUIREMENTS 

• High School diploma or GED. Some college preferred.
• Must possess a minimum of 1-year Customer Service.
• 1 year of proven housekeeping experience in a healthcare or hospitality setting; experience in environmental services.
• 1 year of supervisor experience in any industry.
• Industry specific certification/licensure may be required.
• Ability to accurately review and process data and attend to detail.
• Ability to communicate in both written and verbal formats.

Salary : $31