What are the responsibilities and job description for the Billing Specialist II position at ABM US?
Essential Functions:
- Ensure invoicing is done accurately and timely for the portfolio of business under your responsibility, which includes but is not limited to:
- Effectively communicate with Operations, FP&A, and Collections with intention to answer questions regarding revenue and resolve/notify of billing issues and exceptions that could prevent from an accurate and timely invoice to the clients
- Problem solving in calculating accounting & mathematical scenarios that involve square footage, vacancy credits, proration of service starts & service cancellations
- Research billing issues by going through prior period invoices, and reaching out to various players within the company to help resolve discrepancies
- Retrieve various billing documents & support needed for quarterly audits
- Daily monitoring of ServiceNow portal for various ticket requests issued to the assigned billing team
- Ad-hoc projects, as needed
- Billing of contract types: Fixed-Fee, Square Footage, and Tag
- Generate invoices from our work order system, from BUS (Billing Utility System), or Quickbase (square footage billing)
- Complete set up of billing plan upon receipt of contract approval
- Create multiple types of invoices in accordance with contract requirements
- Review invoices for accuracy and process invoices in designated ERP system
- Delivery of invoices to client via email, portal upload, or snail mail
- Process credit memos and/or credit & rebills as required for invoice revisions
Minimum Requirements:
- High School Diploma or equivalent GED required; Associate’s degree or above preferred
- Minimum 2 years of experience in Billing or Accounting related position is mandatory
- Experience with Audit, SOX and Compliance requirements is a plus
- Experience with invoice delivery via customer web portal is a plus
- Experience with large ERP systems, preferred JDE and Oracle Financials
- Excellent oral and written communication skills
- Strong sense of urgency for addressing internal and external customer needs
- Strong attention to detail
- Strong interpersonal and organization skills
- Work well in a team environment and support others within the group when needed
- Strong ability to collaborate with team members and Billing Supervisor
- Ability to work within a fast paced environment and meet required deadlines
- Beginner to Intermediate Microsoft Office skills (Outlook, Word, Power Point, Excel)
- Excel intermediate to advanced level (V-lookups, sum-ifs, pivot table, etc.) is a plus
- Knowledge of ASC 606 is a plus
- Experience with ServiceNow is a plus
- Experience with Corrigo is a plus
- Flexibility to work overtime during month-end close period, and as requested by the Billing Supervisor
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management
