What are the responsibilities and job description for the Janitorial Operations Manager position at ABM US?
ABM Industries is seeking a dynamic and experienced professional to join our team as a Janitorial Operations Manager. In this leadership role, you will be responsible for the day-to-day operation and administrative activities at multiple buildings on the customer campus. Oversees inspections, training and development, and the inventory control of equipment and supplies for the assigned buildings.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management
Essential Functions
- Coordinate service activities for assigned buildings. Ensure that services are performed as contracted and at the intended profit margins.
- Control supplies, equipment, and personnel necessary to meet customer specifications.
- Interact with customers daily to obtain feedback on services and special needs. Troubleshoot potential problems and concerns.
- Manage the company’s quality control monitoring and safety programs at the assigned buildings.
- Conduct quality of service inspections at assigned buildings.
- Attend ABM training workshops when scheduled.
- Develop operational improvement plans and implements process changes within assigned buildings.
- Plan, coordinate, execute, and document all new-hire initial training to include department orientation, and "hands-on" job training.
- Create and manage work orders in CMMS system.
- Ensure compliance with company policies and procedures and all federal, state and local government regulations.
- Manage daily schedules and accommodate increased/decreased client staffing requests.
- Ensure that payroll is accurate and submitted to the appropriate payroll personnel in a timely manner and, when applicable, correct any payroll discrepancies.
- Ensure that equipment inspections are performed monthly. Ensure that equipment maintenance is scheduled and performed on all campus equipment.
- Manage and provide leadership to Supervisors, and Lead personnel assigned to the buildings.
- Responsible for the overall direction, coordination, and evaluation of personnel within the assigned building. Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws.
- Responsible for directing work; appraising performance; rewarding and disciplining subordinates; addressing complaints, resolving problems, and terminating employees.
- Perform other duties as assigned.
*Job duties may be modified at any time.
Minimum Requirements
- Minimum of two (2) years of supervisory experience in a service/customer-oriented environment.
- Must be able to write reports and business correspondence and effectively present information and respond to questions from managers and customers.
- Ability to work in a fast-paced work environment.
- Ability to resolve issues under tight timeframes and pressure.
- Intermediate skills with Microsoft Office applications (Word, Excel, Outlook)
- Strong verbal and written communication skills and strong interpersonal skills are required.
- Demonstrated willingness to work non-standard days and hours as required.
Preferred Qualifications
- Bachelor’s degree in management or related field.
- Working knowledge of floor care maintenance.
- Working knowledge of forklift operation.
- Must have a valid driver's license.
