Operations Manager

General Responsibilities:
The Operations Manager is responsible for supporting client facilities and personnel within their designated area, ensuring professional service delivery and adherence to all safety, quality, and compliance standards. This position reports directly to the Account Manager and assists in meeting client and company objectives, including cost management and operational efficiency.

Specific Duties / Essential Job Functions:
(Other duties may be assigned.)

• Support the Project Manager in communicating effectively with employees and clients to meet performance and quality expectations.
• Foster and maintain positive relationships with client representatives.
• Assist in managing operational costs to ensure profitability within assigned areas.
• Support accurate and timely invoicing; assist in follow-up on outstanding payments.
• Participate in recruiting, hiring, and onboarding team members in coordination with TA and HR.
• Provide and document appropriate training for team members based on job requirements.
• Assist duty managers and supervisors in understanding and executing their roles effectively.
• Monitor and ensure compliance with contractual obligations and regulatory requirements.
• Prepare and review payroll for accuracy and timely submission.
• Document, report, and follow up on any incidents, accidents, or injuries according to company protocols.
• Collaborate with Safety Quality Managers to ensure adherence to company safety standards and programs.
• Conduct regular site inspections and audits to ensure operational efficiency and compliance.
• Perform other duties as assigned by Account and Project Manager.

Supervisory Responsibilities:

• Supervises Duty Managers, Supervisors, and Field Employees.

Physical Demands:

• Standing and walking for 2/3 or more of the work shift.
• Talking, hearing, and using hands to handle or feel for 2/3 or more of the work shift.
• Occasionally lifting up to 25 pounds.

Work Environment:

• Moderate noise level in the work environment.

Job Knowledge, Skills, and Abilities:
To successfully perform this role, the individual must meet the following requirements:

• Language Skills:
  • Proficiency in English, with the ability to read and interpret documents such as safety rules, operational manuals, and handbooks.
  • Ability to write routine reports and correspond effectively with managers, clients, and employees.
  • Strong verbal communication skills for presentations and responding to inquiries.
• Math Skills:
  • Ability to perform basic arithmetic operations including addition, subtraction, multiplication, and division.
• Reasoning Ability:
  • Apply common sense and sound judgment to follow written, oral, or diagrammed instructions.
  • Solve practical problems involving multiple variables in standardized situations.

Other:
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This role plays a critical part in supporting the Account and Project Manager, ensuring smooth day-to-day operations while maintaining high standards of service, compliance, and efficiency.