Operations Manager

The qualified Operations Site Managers will work a minimum of 45 hours per week that complements that of the General Manager. It is the responsibility of the Operations Manager to provide oversight and manage all shuttle operations and functions under the direction of the General Manager. This manager will also oversee all training for drivers & leads.  To provide leadership and direction to multiple levels while working in a high-volume, fast-paced environment. 

Benefit Information:  

ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit Benefits for Staff & Management

Essential Duties

• Track daily in-service hours to create monthly billing statement
• Assist the General Manager in monitoring and forecast financials to maximize revenue and minimize expenses
• Monitor operation ensuring lead and driver duties are complete
• Coordinate operational changes
• Complete safe workplace observations (15 per week)
• Implement company policies and procedures consistently
• Coach and counsel direct and indirect reports to achieve operational goals
• Communicate as needed with client about operational issues
• Communicate with lead staff to ensure appropriate staffing levels and protocol for filling open shifts is being followed
• Attend meetings as assigned with ABM and client
• Respond to all emails/text/calls in a timely manner and take action as needed
• Oversee safety related incidents, ensuring reporting policy is followed completing proper incident report(s) and entering relevant information into Claims.
• Daily, Weekly, Monthly reports as assigned
• Train Newly hired shuttle drivers
• Shuttle bus maintenance 
• Other duties as required

Minimum Requirements:

• Five years or more management experience (preferred)
• Shuttle transportation management experience preferred but not required 
• CDL with Passenger Endorsement is required
• Must have the ability to work weekends and holidays
• Able to work with diverse staff 
• Excellent customer service skills
• Ability to handle multiple tasks and work independently
• Computer literate, especially Microsoft Excel & Outlook 
• Excellent communication and interpersonal skills