What are the responsibilities and job description for the Regional Operations Manager position at ABM US?
We are seeking an experienced Operations Manager to oversee client facilities and personnel, ensuring the highest level of service quality, safety, and compliance with company and regulatory standards. This role is responsible for managing operations, maintaining client relationships, controlling costs, and ensuring profitability. The Operations Manager will also be accountable for employee recruitment, training, performance management, and compliance monitoring within their area of responsibility.
Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2025 Employee Benefits | Staff & Management
Essential Duties and Responsibilities- Communicate effectively with employees and clients to ensure service quality and performance expectations are met.
- Maintain positive relationships with client representatives to support long-term partnerships.
- Control costs and ensure profitability within the assigned area of responsibility.
- Ensure timely and accurate invoicing to clients and follow up on outstanding payments.
- Oversee the recruitment, hiring, and training of employees in a cost-effective and compliant manner.
- Ensure that all employees receive proper training and that training records are documented and maintained.
- Provide leadership and training to duty managers and supervisors, ensuring they understand their responsibilities.
- Monitor compliance with contractual and regulatory requirements.
- Oversee payroll processing to ensure accuracy and timely submission.
- Ensure that incidents, injuries, and accidents are documented, reported, and processed correctly.
- Maintain a strong safety culture, enforcing compliance with company and regulatory safety standards.
- Perform other miscellaneous duties as assigned.
- Bachelor’s degree or equivalent work experience.
- 3 years of management experience in operations, logistics, or a related field.
- Strong budgeting, expense control, and scheduling experience.
- Ability to analyze operational data to drive performance improvements.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Strong problem-solving and decision-making skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience managing multi-site operations or distributed teams.
- Strong knowledge of safety and regulatory compliance requirements.
- Proven ability to drive process improvements and cost savings.
