Technician, Field Service Electrical

The Field Service Electrical Technician is responsible for the on-site repair and maintenance of EV charging stations within a specific geographic region of Austin, Texas. In essence a Dedicated EV Technician for a strategic account. Key responsibilities include:

*   Ensuring site safety
*   Performing electrical system maintenance and repairs
*   Preparing site field reports
*   Fulfilling other duties as required to maintain and operate the site according to contractual requirements

This position is dedicated to one customer and covers multiple sites in a metropolitan area. The technician must be able to work independently with minimal supervision and adapt to various field conditions. Candidates must have a strong background in electrical maintenance and troubleshooting. Mitigating charger downtime and failures with white glove service escalation, combined with a deep EV electrical background, will uphold relationships with partners, uptime, and charger utilization with an enterprising spirit and high sense of urgency.

Responsibilities:

• Deliver technical subject matter expertise and thoughtful de-escalation with accurate diagnostics in accordance with eMobility standards/MSAs/SLAs-fixing the customer first, then fixing the issue right the first time.
• Follow detailed repair manuals, service bulletins, and technical information, and meet with clients upon service completion.
• Conduct proper, thorough, and timely documentation of related work orders, including all parts and warranty records, and deliver a high customer service closed-loop process with clients during each service visit.
• Effectively communicate with customers' Network Services provider to ensure the scope of work has been completed and equipment is back to normal operating conditions, with both predictive analysis and preventive maintenance.
• Perform OEM testing, troubleshooting, repairs, and upgrades/revisions to a broad range of equipment, ranging from Level 2 EV chargers to DC Fast Chargers, including planned maintenance.
• Perform equipment testing, including insulation testing (megger testing), thermal imagery, torque tests, and performance evaluations.
• Troubleshoot system performance issues and isolate ground faults.
• Collaborate with the eMobility Service team to ensure adherence to maintenance schedules and optimize routes.
• Conduct site safety assessments, identify safety hazards, and complete JHA, LOTO, and other safety-related documentation as per OSHA and site-specific requirements.
• Generate professional service-specific reports using a work order system for customer presentation.
• Be available for planned and unplanned overtime and emergency response work

Qualifications:

• 2 years of experience in servicing electrical power equipment in the commercial or utility energy field and/or formal electrical/electronic training.
• Strong electrical, electronic, and mechanical troubleshooting skills. Technical knowledge of EV chargers and other applicable power electronics is preferred but not required.
• High School diploma or GED equivalent
• Stro/ng understanding of OSHA safety requirements, including LOTO, Arc Flash, JHA/JSA, etc.
• Valid state driver's license
• Salesforce experience is a plus

Our Ideal Candidate:

• Ability to analyze and resolve problems independently with a high-level of results orientation
• Demonstrated customer service communication skills coupled with technical aptitude.
• Tech-savvy with a passion for learning innovative technologies that transform the industry
• Deep understanding of eMobility technologies
• A “can-do” attitude to work collaboratively in a dynamic, fast-paced environment
• Possess a strong work ethic, be a self-starter, and work with little to no supervision
• Demonstrates safe work practices and quality orientation
• Able to work within a team atmosphere
• Proficiency in Microsoft Office
• Strong problem-solving and learning skills

Working Conditions:

• Flexibility to work outside normal work hours/weekends, as required.
• Ability to travel up to 25% domestically throughout North America 
• This position is assigned to a geographic metro area (Austin, Texas) with occasional travel outside the area to support training and other customers as necessary.