Traffic Dispatcher

Job Summary Details:

 

The Dispatcher receives assistance requests from clients and customers, and assigns individuals and teams to respond to those requests.

 

Benefit Information:

 

ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM  Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)

Basic Qualifications:

 

•  Must be 18 years of age or older

•  No high school diploma, GED or college degree required.

•  No experience required and on the job training provided.

 

Preferred Qualifications:

 

•  One (1) year of prior multi-line reception experience or dispatching experience preferred

 

Responsibilities:

 

•  Establish and maintain effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, managers, etc. 

•  Schedule and dispatch resources, which may be team members, crews/teams, equipment, or service vehicles, to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements 

•  Ensure timely and efficient movement of resources according to work orders and/or resource schedules 

•  Oversee all communications within specifically assigned area(s)

•  Receive or prepare work orders and work schedules 

•  Record and maintain files and records of customer requests, work, or services performed, inventory, and other dispatch information 

•  Recognize and mitigate a variety of issues encountered within the department and other work environments

•  Confer with clients and/or supervising personnel in order to address questions, problems, and requests for resources 

•  Monitor resources and utilization in order to coordinate services and schedules to achieve optimal efficiency;

•  Compile statistics and reports on work progress.

•  Monitor daily services and provide updates and reports

•  Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.

 

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88N, 92A, LS, YN, 0411, 3531, 2T1X1, 2T2X1