Guest Services Representative

Join us as a Guest Services Representative at Abode Luxury Rentals!

Why Abode Luxury Rentals?

Abode Luxury Rentals is a truly unique company. We specialize in creating authentically customized experiences through unparalleled service, decades of expertise, and a carefully curated portfolio, giving guests everything they need to create memories to cherish for a lifetime. Every adventure is a new & unique story, and our collection of exceptionally handpicked homes, paired with personalized luxury services in the most prestigious mountain playgrounds, are inspirations for volumes of exceptional stories. Together, our team manages a luxury vacation rental portfolio of 180 properties, and true concierge service in Park City, UT, Jackson Hole, WY & Sun Valley, ID.

At Abode Luxury Rentals we hold our values close to us; including environmentalism and merit, fairness, and equality to name a few. Abode takes pride in fostering a workplace that celebrates the diversity of our employees, guests, and community. We recognize the importance of a variation in thought, experiences, and perspectives to ensure that we provide an unparalleled experience for both employees and guests. We are dedicated to consistently working towards an environment that promotes fairness, equity, and unrivaled experiences for all. As a member of The Green Business Program in Park City, we strive to meet our company’s green initiatives in alignment with Park City’s goals to achieve zero-carbon and zero waste by 2030.

Your Role:

Abode Luxury Rentals is looking for a dedicated and proactive Guest Services Associate to join our team. This role involves managing guest communications and handling various administrative tasks to ensure the smooth operation of our Abode offices. The successful candidate will be responsible for responding to guest inquiries, managing packages, and supporting office functions. This position is ideal for an individual with strong communication skills and a keen eye for detail.

Location: Park City, Utah

Job Type: Full Time; In-Person

Your Responsibilities:

• Guest Communication: Respond to guest texts and calls promptly and professionally.
• Review Management: Respond to online reviews from AirBnB, VRBO, and email submissions, with a focus on addressing negative feedback.
• Package Handling: Manage incoming packages by adjusting and creating tickets, labeling them for distribution.
• Break Room: Restock the break room on Mondays, Wednesdays, and Fridays to ensure supplies are available.
• Mail Distribution: Check the company mailbox and distribute mail throughout the office.
• Review Reporting: Respond to reviews and report negative feedback to appropriate teams.
• Reporting: Create and execute necessary reports for the office to track performance and operations.
• Reservation Accuracy: Scrub existing reservations for accuracy and ensure that any necessary tasks are created.
• Project Completion: Complete assigned projects accurately and within the designated timeframe set by leadership.
• Procurement: placing orders for necessary office, break room, and property supplies

Requirements:

• GED or equivalent.
• Experience: Previous experience in customer service or administrative roles is preferred.
• Communication Skills: Strong oral and written communication skills, with the ability to respond to inquiries and manage reviews professionally.
• Organizational Skills: Excellent organizational skills, with the ability to manage multiple tasks and responsibilities effectively.
• Technical Knowledge: Ability to use Microsoft programs including Excel, Word, and PowerPoint.
• Attention to Detail: Keen attention to detail, particularly in managing reservations and completing reports.
• Physical Ability: Capable of lifting up to 40 pounds and managing the dynamic pace of lodge operations.
• Errand Management: Comfortable with running errands as needed.
• Adaptability: Thrive in a fast-paced and ever-changing environment.

Bonus Qualifications: 

• Passion for Luxury: A genuine passion for luxury lifestyle and real estate, with a desire to exceed expectations and create unforgettable experiences for clients
• Hospitality Experience: Background in hospitality to provide valuable insights on our industry and support our staff in providing exceptional service to guests
• Administrative Skills: Experience in managing office supplies and administrative tasks.

What We Offer:

• A welcoming and supportive work environment where you will be treated like family from day one
• Competitive compensation that reflects the employee’s level of experience
• A benefits package which includes health and dental insurance, 401(k) matching, paid time off, mental health time off, flexible work arrangements and more

Success in the First 30 Days:

Within the first 30 days of working with Abode, our goal is that the ideal candidate will have:

• Familiarized themself with the standard operating procedures that pertain to their position and identify where changes need to be made.
• Started getting integrated into our culture by getting to know the team. This position requires a lot of cross collaboration, the first 30 days is a perfect time for you to get to know everyone.
• Gotten a firm grasp on their day-to-day responsibilities and be able to complete them effectively.

We look forward to reviewing your application.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Salary : $22