Support and collaborate with process owners, enhancing core applications and ensuring delivery and on-going support of IT solutions.
Should provide technical expertise to evaluate the impacts and links between structure, people, process and technology
The ServiceNow Tech Lead is accountable for configuring and setting up ServiceNow ITSM, ITAM, ITOM & CSM modules to clients
What we're looking for :
Hands-on development experience in the ServiceNow platform notably CSM, ITSM, ITOM, ITAM
Deep understanding of the key technologies used building ServiceNow integration solutions including Integration Hub, SSO, Rest services etc.
Should have built and applied insight about emerging technology, including ServiceNow roadmap capabilities, to develop and deliver new digital solutions
Experience in loading data into SNOW from third party system using Web Services and Import Sets.
Should have experience at UI Scripting, UI Action UI Policy, UI Macro, Business Rules, Workflow development, service-now admin, Reporting in ServiceNow SQL, Database view in ServiceNow
Should be able to create technical documentation for reference and reporting
Hands-On experience on MID Server Integrations
Implementation experience in ServiceNow Discovery & ITAM modules
Hands-on experience in hardware / software asset reconciliation
Experience in installing HAM / SAM Modules
Knowledge on ITIL modules such as Incident, Problem, Change & Request fulfilment
Hands-on experience in Creating and maintaining API's and data integration processes between ServiceNow and other services.
Should be able to build customized dashboards and reports based on client's requirements
Implementation and customization of CSM Portal, Agent Workspace and Service Portal
Having knowledge on TSM, ITOM Event Management, Health Log Analytics, Metrics Intelligence modules are preferred
Should have experience in deploying packages across test / prod instances
Having ATF experience is preferred
Must have interest to coach / mentor junior engineers and deliver assigned tasks
Should have good slide preparation and presentation skill
Note : Candidate should be willing to learn new modules in ServiceNow and deliver as per Project requirements
Experience with Agile and Scrum development approaches
Strong experience in Integrations with 3rd party tools using (web services, SOAP, email, MID, etc).
Knowledge of technical components such as LDAP, VPN, SSL, SAML / SSO and other widespread enterprise technologies
Keep a pulse on the job market with advanced job matching technology.
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