What are the responsibilities and job description for the Card Services Specialist position at Abound Credit Union?
Card Services Specialist
Are you ready to join a team that is committed to hardworking Kentuckians?
If so, Abound Credit Union might be the place for you!
We are driven by our selfless dedication to members and community. We create a connected, learning-driven, and fun environment that fuels our passion to inspire financial wellness. We do that by sharing our knowledge, strength, and accessibility to provide market-leading value that makes more possible for our members.
Here at Abound Credit Union, culture is a big deal. We roll up our sleeves each day to make this an awesome place to work. We want to bring great things to our communities, be awesome to each other, ready for whatever comes our way, and are hungry to learn and grow as people and professionals. Our best is built from the inside out.
Abound Credit Union is now hiring friendly, enthusiastic, and just overall awesome personalities to assist with the operation of the credit unions debit/credit card program. This fast-paced department prides themselves on top-notch service to our members and team members. If you have a readiness to learn and eagerness to provide great service, then this position is for you!
What Youll Do:
- Order, Close and update debit and credit cards.
- Verify transaction activity on debit and credit cards with members.
- Process member disputes on debit cards.
- Answer employee/member questions through online banking, tickets, emails, and phone calls.
- Instant Issue debit cards.
- Monitor activity on debit and credit cards to make management aware of any trends with unauthorized merchants/transaction types.
- Daily reporting to maintenance and review debit and credit card portfolio.
**Full job description will be provided if you are selected for an interview.
What We Need:
- High school diploma or GED.
- Self-motivation, enthusiasm, and willingness to support others within the Abound team.
- Organized, display attention to detail, and ability to meet deadlines.
- Communication skills, whether its with management or verbal/written responses to members or other team members.
- Experience using Microsoft products (Excel, Word, Outlook, etc.)
Our Benefits:
- Great Salary
- Pension
- Health, Dental, Vision and Other Insurance Coverage
- Paid Personal Time Off
- Paid Holidays
- Life Insurance
- Short and Long-Term Disability
- 401(k) with matching funds
- Tuition Reimbursement
- HSA, FSA, and Dependent Care Spending Accounts
Salary Info:
$17.12 - 21.40 / hour
Salary : $17 - $21
