What are the responsibilities and job description for the Client Service Representative position at Above and Beyond Animal Care?
Above and Beyond Animal Care is seeking a Client Service Representative to join our team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.
In this role, you will schedule and manage the flow of appointments, provide empathetic customer service, manage a multi-line phone system, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service, who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.
This is a full-time position scheduled Monday-Friday.
Full-time benefits and compensation**:
- Compensation: $16.50-18.00 per hour, for each hour worked*
- Health package: Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program
- 401k options
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
Minimum qualifications and skill set:
- 1 years of reception or client service experience
- Previous veterinary experience is highly desired
About Above and Beyond Animal Care:
Our mission is to go Above and Beyond in providing comprehensive, quality veterinary care at affordable prices, in honor of the human-animal bond and family relationship of our patients. Our clinic was established in 2009 and provides care to dogs, cats, horses, and camelids. In order to go Above and Beyond, were well equipped with digital radiology, ultrasound, hospitalization, and ICU facilities for both our small animal and equine patients. The best part is that our team truly cares about and respects our community and embraces the small-town Bella Vista culture that turns clients into genuine friends.
*To determine specific pay Company will consider the following factors: the applicants education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.
**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.
WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.
Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.
Salary : $17 - $18