What are the responsibilities and job description for the Vltor Operations Coordinator position at Abrams Airborne Manufacturing, Inc.?
Position Description
Responsible for providing high level of customer service to both internal and external customers, while performing order processing, shipping, inventory, and production monitoring tasks accurately and in a timely manner with minimal supervision.
Supervisory Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
Abrams Manufacturing has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and Abrams Manufacturing reserves the right to change this job description and/or assign tasks for the employee to perform as Abrams Manufacturing may deem appropriate.
Responsible for providing high level of customer service to both internal and external customers, while performing order processing, shipping, inventory, and production monitoring tasks accurately and in a timely manner with minimal supervision.
Supervisory Responsibilities
- None
- Demonstrate a high level of customer service, build and maintain strong relationships with internal and external customers, and communicates effectively with dealers, distributors, and agencies.
- Strong organizational skills and the ability to prioritize tasks efficiently.
- Excellent time management skills with a proven ability to meet deadlines.
- Clear and professional communication with multiple departments, customers, and external partners is crucial for order processing, training, invoicing, and overall workflow efficiency.
- Answer incoming calls and route appropriately.
- Provide high level of customer service with all customers, both internally and externally.
- Build and maintain strong relationships with customers, dealers, and distributors
- Process incoming orders from dealers and distributors and ensure they are shipped out in a timely manner
- Coordinate shipping of product, including scheduling pickups, processing shipping paperwork and communicating with shipping department.
- Send formal quotes to dealers, distributors and LEO Agencies.
- Provide invoices and process payments in a timely manner.
- Monitor VLTOR backlog to make job projections and communicate job needs with processing department, as well as purchasing for items needed.
- Maintain open communication with department heads on status of all orders and priority of jobs.
- Maintain inventory and alert purchasing department when items are needed.
- Communicate effectively with all departments and assist as necessary.
- Train new and current employees on processes, systems and inventory.
- Attend tradeshows and events as needed.
- Participate in physical inventory counts when needed.
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
- This is a designated safety-sensitive position.
- High school diploma or equivalent.
- Must be detailed oriented.
- Small arms weapons experience is preferred.
- Knowledge and understanding of VLTOR product line is preferred.
- Excellent organizational skills and attention to detail.
- Focused with strong attention to detail.
- Intermediate knowledge of Microsoft Office (Word, Excel).
- Must be able to work in a fast-paced environment, be able to multi task and be highly organized.
- Capable of working with minimal supervision.
- Understand and follows safety/environmental procedures.
- Communicates positively and effectively with other employees.
- Familiar with computers and able to operate in a Windows environment.
- Prolonged periods of sitting/standing at a desk and working on a computer/telephone.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
Abrams Manufacturing has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and Abrams Manufacturing reserves the right to change this job description and/or assign tasks for the employee to perform as Abrams Manufacturing may deem appropriate.
