Operations Coordinator

Description

Are you interested in making a difference in patient care? Learn about our unique culture of respect, growth, innovation, the best patient care, and how we give back to the community.

At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care.

• We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff!
• We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies.
• We offer competitive salaries and a great work/life balance: enjoy your weekends!
• UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!

United Urology Group is regarded as the leading urology network in the country. Our Urology Group Affiliates consist of Chesapeake Urology, Arizona Urology- Phoenix & Scottsdale, Arizona Urology – Tucson, Colorado Urology & Tennessee Urology.

Position Summary:

The Operations Coordinator provides high-level administrative support to the Market Executive, ensuring efficient operations within the market. This role involves managing schedules, overseeing project timelines, and facilitating communication across the operations team.

Primary Duties & Responsibilities:

Calendar and Travel Coordination

• Coordinate the Market Executive’s calendar, including scheduling meetings and making travel arrangements as needed.

Project and Timeline Management

• Manage and communicate project timelines to senior leadership.
• Create and manage work plans for production tracking staff and physicians.
• Oversee and track the physician's on-call schedule.
• Coordinate with Site Managers on bi-weekly staffing plans and facilitate staff coverage when needed.
• Assist in monitoring and maintaining the labor tool for optimized staffing.
• Assist in monitoring and maintaining company-defined KPIs as it relates to schedule optimization & patient access.

Onboarding and Offboarding

• Facilitate onboarding and offboarding procedures, including creating orientation and training agendas.
• Send email notifications to respective departments for provider start and end dates, including APPs.

Training and Guidance

• Coordinate with Site Managers to track training competencies and in-service participation for Front Desk team members.
• Lead by example, provide guidance, and train team members as needed.
• Ensure adherence to company policies and procedures.
• Assist with training and process setup for Operations Coordinators in other regions.

Administrative Documentation and Reporting

• Prepare documents, spreadsheets, and presentations using Microsoft Word, Excel, and PowerPoint.
• Review the weekly Unread Labs report and notify physicians of labs older than 5 days where applicable.
• Perform and provide staffing analysis on a bi-weekly basis.

Meeting Coordination

• Manage meeting agendas and arrangements, including coordinating catering for luncheons.
• Record meeting minutes for Operations and Market Executive meetings as required.

General Administrative Support

• Answer phone calls for the Market Executive and take messages when applicable.
• Coordinate follow-up actions from Operations meetings.
• Act as a Liaison for other MSO departments where necessary.
• Support and assist in implementing new initiatives within the specified region

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications

Qualifications:

• Associate's Degree or commensurate experience.
• Five (5) or more years of administrative experience.
• Urology or surgical experience preferred but not essential.

Knowledge, Competencies & Skills:

• Demonstrated ability to work independently and as an effective healthcare team member.
• Proven organizational skills and ability to prioritize effectively.
• Excellent customer service skills.
• Strong written and verbal communication skills.
• Proficient computer software and database skills.
• Ability to multi-task, effectively problem-solve, and work in a fast-paced environment.
• Attention to detail, willingness to learn, and bring forth ideas to enhance positive patient care.
• Proficient knowledge of medical terminology.
• Ability to type a minimum of 40 words per minute.

Direct Reports:

• N/A.

Travel:

• Travel required to all sites within specified region.

Physical Requirements for the Job:

• Regularly required to sit and stand for extended periods.
• Involves standing, sitting, walking, bending, stooping, and twisting.
• Requires full range of body motion, including manual and finger dexterity and eye-hand coordination.

Equal Opportunity Employer: United Urology Group and its affiliate practices are an equal opportunity employer. We do not discriminate based on race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation.

The successful candidate(s) for any UUG position will be subject to a pre-employment background check.

Actual compensation offered to candidates is based on work experience, education, skill level, and geographic location. Compensation may vary depending on the state or region in which the position is located, in accordance with applicable laws.