What are the responsibilities and job description for the Customer Experience Representative position at Abrasive Technology?
Monday-Friday 8:00am-5:00pm
We are looking for a high energy, customer centric person to join our customer service team. The ideal candidate will have proven customer service experience, with a hands-on approach to investigate customer solutions while working with a diverse group of internal and external customers. They must be comfortable working with a diverse customer base that moves, defends, and shapes the world.
Duties and responsibilities:
- Grow and partner with existing and new customers to build relationships.
- Become a subject matter expert to answer questions and provide guidance on our products.
- Help customers identify solutions and implement actions for change.
- Partner with the outside Sales team to process transactions with repeat customers to drive customer grow.
- Utilize Salesforce and Business Dynamics ERP to enhance customer communication.
- Key sales partner as a customer advocate through the sales process – RFQ, order, order tracking, and customer returns.
- Own, investigate, and solve customer challenges.
- Collaborate with engineering and technical teams regularly.
- Ensure that the customer relationship is maintained to ensure total satisfaction.
- Bring ideas on how to optimize individual projects from inception to completion.
- Follow all company safety policies and practices.
- Other duties and projects as assigned.
Required qualifications:
- At least 3-5 years of high-level customer service experience.
- High School Diploma or equivalent.
- Experience with Microsoft Office (Word, Excel, Outlook).
- Microsoft Business Dynamics or Business Central experience.
- Ability to problem-solve.
- Highly effective verbal and written communication skills.
- Strong teamwork and collaboration skills.
Desired qualifications:
- Experience in Aerospace - Defense and/or Industrial industries.
- Bilingual is a plus.
- Knowledge of International Regulatory Compliance.
- Experience working in Salesforce.
- Prior experience working in manufacturing environment.
Physical requirements:
- Sit up to 8 hours a day.
- Willingness to work around chemicals and use appropriate PPE.
Abrasive Technology is a world-leading innovator in the development and manufacturing of super abrasive grinding wheels and tools with locations around the globe. Our products shape the world around us every day – providing grinding, cutting, drilling, and polishing solutions for a wide variety of industrial materials. If you are driven by excellence and seek a different way of thinking, we would love to talk about how you may fit into our culture!
Abrasive Technology offers associates:
- Medical, dental, and vision insurance,
- Company paid life insurance, short-term disability, and long-term disability,
- Company matched 401k plan,
- Quarterly incentive bonuses,
- Tuition reimbursement,
- Paid time off,
- Paid holidays, and
- Paid facility shutdown in December.
Access to our Aerospace facility (and, therefore, employment) is restricted under the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR) to U.S. Citizens, lawful permanent residents of the United States and properly licensed foreign persons. Applicants receiving a conditional offer of employment will be required to provide information to determine whether they are subject to these regulations and, if so, to assess their country of chargeability for export control purposes.
Abrasive Technology is an Equal Opportunity/Affirmative Action Employer. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet.
Salary : $23 - $27
