What are the responsibilities and job description for the Training Consultant position at Abrigo?
We provide technology that community financial institutions use to manage risk and drive growth. Our solutions automate key processes – from anti-money laundering to fraud detection to CECL readiness to lending workflows – empowering our customers by addressing their Enterprise Risk Management needs.
This is an exciting opportunity for someone who is not only a master of their craft, but also shares our commitment to driving a strong company culture by putting their heart and soul into their work every day.
We are seeking a Client Education Consultant, reporting to the Sr. Manager of Client Education. The primary responsibility is training users at community financial institutions on Abrigo’s Credit & Lending solutions. Training may be conducted virtually, in-person, or a combination of both. This position will be located at our office in Raleigh, NC, Austin, TX, or remote.
What You’ll Do:
- Deliver one-on-one and group training (virtual and onsite) to financial institutions on Abrigo’s credit and lending software solutions, with a focus on train-the-trainer education.
- Guide clients through the effective use of our software to meet their unique business processes and lending strategies.
- Act as a trusted advisor and subject-matter expert, demonstrating deep understanding of credit and lending processes.
- Partner with implementation and project management teams to support a smooth and successful client experience.
- Complete all post-training documentation and follow-up to ensure client readiness and satisfaction.
- Provide consultative support throughout the client lifecycle, including product enhancement feedback and strategic insights.
- Develop and continuously improve training materials, knowledge base content, and other educational resources aligned with product updates and client feedback.
- Contribute to internal enablement by training peers and cross-functional teams on product functionality and best practices as needed.
- Continuously improve your product expertise through ongoing learning and active participation in team knowledge sharing.
- Other responsibilities as assigned.
What You’ll Need:
- 3 years of experience in SaaS training or management consulting, or 5 years in credit and lending roles within a financial institution.
- Demonstrated ability to tailor content and delivery style for various audiences, including executives and front-line users.
- Proven ability to quickly learn and adapt to new software platforms, with a track record of translating technical features into practical, user-friendly guidance.
- Excellent communication and facilitation skills—in-person, virtually, and in written and visual formats.
- Demonstrated customer-first mindset with a proactive approach to ensuring client satisfaction, resolving issues, and building long-term trust.
- Strong problem-solving skills and ability to adapt to various client environments and processes.
- Comfort working independently while also contributing to team-wide process improvements and initiatives.
- Bachelor's degree or equivalent years of experience.
- Willingness to travel domestically up to 50% of the time.
- Strong understanding of commercial lending processes or loan origination systems is a plus.
What You’ll Get:
- Market competitive total rewards package
- To be part of the Heart & SOUL of a winning company with an inspiring mission
- The opportunity to Make Big Things Happen
- Competitive salary along with full health benefits with an HSA option
- Flexible PTO and bank holidays
- 401(k) plan and company match
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, age, genetic trait, sexual orientation, national origin, disability status, or any other characteristic protected by law. Abrigo is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at Careers@abrigo.com with the subject line accommodation.
