What are the responsibilities and job description for the Answering Service/Call Center Customer Service Telephone Agent position at ABS Communications?
ON LOCATION WORK AVAILABLE ONLY- NO REMOTE WORK AVAILABLE UNTIL AFTER 1 YEAR
APPLICANTS IN CLOSE SURROUNDING AREAS ONLY WITH DEPENDABLE TRANSPORTATION AND CAN TYPE 45 WPM- NEED ONLY APPLY PLEASE[ TELEPHONE OPERATORS ]{.underline} NEEDED FOR SHIFTS : LATE AFTERNOON / EVENING / WEEKENDS Days : To be determined Hours : Late Afternoon / Evening / Weekends required- (ex : 2pm - 10 pm) Rate : $19.97 / hour to start Employment Location Availability : Seattle, WA Office or Lilburn, GA Office
Remote work available after 1 year - upon approval
Duties : ]{.underline} Type 45 wpm, professionally answer multi-line telephones, Quickly & Accurately, Provide [Excellent Customer Service]{.underline}; Quality Focus; Take messages - data entry; Assist callers completely with requests, Follow up with clear documentation of all activity; Dispatch messages via computer, telephone, email & fax (on computer aided dispatch system); Conflict resolve, Communicate with Medical Providers; other miscellaneous clerical duties. Providing excellent experiences with EVERY call.[Qualifications : ]{.underline} Must have computer experience All work done on computers. Type at least 45wpm. Speak & Read English excellently. Have an excellent speaking / phone voice. Strong Customer Service Experience. Needs to have a good work ethic with a personal commitment to integrity based interactions. Must be able to multi-task and work well under pressure and during times of high call volume. Pay attention to details. Professional, Excellent listening skills, Team player, Dependable.
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