Call Center Agent/Customer Service

Client is seeking a Call Center Administrator for our client site in Bothell, WA. The successful candidate will have outstanding skills and will be committed to working with others to deliver best in class, unparalleled excellence in customer service and satisfaction.

The work schedule for this role is Monday-Friday, 7:00 am to 3:30 pm, however, various hours may be required based on business demand. As a Call Center Administrator, you will be responsible for daily support activities, including: Acting as the primary point of contact for all site related service requests called in or entered by site personnel. Entering phone calls, e-mails, and hard copy information into a Computerized Maintenance Management System (CMMS). Monitoring work order queues and assigning to correct scheduling group. Coordinates some outside service calls with specific vendors Dispatching technicians to perform reactive maintenance work. Entering work order information, setting priorities, and forwarding work order for further processing. Maintaining and updating records, reports, files, and communication information. Researches and answers all customer work order status inquiries. Reviewing, entering, and tracking MRO purchasing requisitions. Performing all other duties as assigned. As the Call Center Administrator, you will be expected to: Work in a team environment with a one team mentality; be friendly, respectful, empathetic, and professional to teammates and clients. Value and respect employee authenticity and demonstrate cultural awareness to create a memorable experience and a respectful workplace. Balance workload and multiple tasks while focusing on attention to detail and prioritizing assignments. Take initiative to resolve issues that arise and solve problems independently; shift priorities as needed or requested by management and remain flexible Communication Knowledge of Microsoft Windows, Word, Excel, Outlook and SharePoint Ability to communicate clearly via phone Ability to work closely with customer during site emergencies. Excellent oral and written communications Excellent interpersonal skills, i.e., listening to customer needs, articulating path forward and giving solutions that provide value to the customer, etc. Accurately document electronic and paper cataloging system to provide information to customer or regulatory personnel. Strive for quick complaint resolution; to resolve problems on the first call and avoid escalation of issues through operational knowledge.

Minimum Requirements:

Minimum Requirements High School Diploma or demonstrated equivalent. Two years of experience answering and routing incoming calls (business education may substitute year for a year). Must be familiar with facilities equipment descriptors such as HVAC, plumbing, and electrical. Working Knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, and Outlook). Ability to obtain a security access badge at our client’s location. Ability to read and understand information contained in a variety of documents or displayed on a computer screen. Demonstrated fluency in computer use including the full Microsoft product line. Ability to obtain an appropriate driver`s license issued by the State Department of Motor Vehicles, as requested. Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship or Permanent Residency is required for facility credentials/authorization at this work location. This position does not include sponsorship for United States work authorization. Some physical/special requirements include: Ability to move light to medium weight materials into desks, filing cabinets, and other storage locations. Ability to occasionally lift up to 50 pounds. Repetitive wrist movement. Ability to read and understand information contained in a variety of documents or displayed on a computer screen. Ability to use a variety of office equipment and to operate a computer keyboard to access data bases, to send/receive messages and to prepare documents. Ability to attend meetings throughout the site. Ability to communicate with others on the telephone and in one-on-one or group discussions, meetings, and presentations. Some moving of light to medium weight materials into desks, filing cabinets and other storage locations. Cope with demands (stressors) that are associated with the job and/or the work environment so that acceptable levels of performance and overall contribution are maintained.

Preferred Qualifications:

Preferred Requirements Experience working in a GMP or similar regulated environment such as hospitals, biomedical or pharmaceutical campuses. Experience using a Computerized Maintenance Management System (CMMS); EAMS experience is a plus. Experience interpreting a variety of instructions furnished in written, oral, diagram, or schedule form. Excellent verbal and written communication skills.

Job Types: Full-time, Contract

Pay: From $21.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Shift:

• 8 hour shift
• Day shift

Application Question(s):

• 1. How many years do you have experience in answering and routing incoming calls (business education may substitute year for a year)?
• 2. Are you familiar with facilities equipment descriptors such as HVAC, plumbing, and electrical
• 3. Do you have Experience working in a GMP or similar regulated environment such as hospitals, biomedical or pharmaceutical campuses?
• 4. Do you have Experience using a Computerized Maintenance Management System (CMMS); EAMS experience is a plus

Work Location: In person

Salary : $21