What are the responsibilities and job description for the Sales Account Manager position at ABS Tag & Title?
General Summary: A salaried, exempt position responsible for prospecting for new business and selling the services offered by the company to current and new clientele.
Essential Job Responsibilities:
- Adheres to the developed, proven, and prescribed ABS Customer Onboarding process(es).
- Builds and maintains a network of sources from which to identify new sales leads.
- Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.
- Demonstrates the functions and utility of products or services to customers based on their needs.
- Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.
- Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest.
- Maintains detailed reports of sales activities including calls, sales, lost business, and any customer relationship problems.
- Keep CMS updated.
- Provide Quarterly sales forecasts.
- Occasional travel to attend and represent ABS at conferences, conventions, trade shows, account reviews, etc.
Required Skills/Abilities:
- Excellent interpersonal and customer service skills.
- Excellent sales and negotiation skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related CRM software.
Education and Experience:
- Bachelor's degree in Business, Sales, Marketing, or related field OR
- At least five years of related experience required.