What are the responsibilities and job description for the Dispatcher / Office Manager position at Absolute.Jobs?
Job Description
Job Description
We are seeking a Dispatcher with exceptional communication and organizational skills to serve as an essential link between our clients and service technicians. If you excel at managing calls, scheduling appointments, and resolving issues efficiently, we want you to join our Orlando team!
Responsibilities :
- Answer general phone inquiries in a professional and courteous manner
- Receive and dispatch work orders and service calls for technicians service calls in order of receiving
- Answer and dispatch most of daytime calls
- Average calls per day is 60
- Dispatch all service calls to appropriate technicians
- Record all service calls into Microsoft Dynamics Great Plains to maintain records
- Maintain confidentiality in all aspect of staff and company information
- Assist and update maintenance of the department files & web files
- Control and record access to the gate during after hours
- Perform general clerical duties to include, but not limited to, copying & Scanning
Qualifications :
