What are the responsibilities and job description for the Call Center Coordinator position at AbsoluteCare?
Company Description
AbsoluteCare is a healthcare provider with a primary focus on offering whole-life care to underserved individuals. With multiple locations in several states, AbsoluteCare provides services ranging from primary care to nutrition counseling, behavioral health, and life services. The organization is committed to compassionate and comprehensive care for its members who often face multiple health challenges.
Role Description
This is a full-time hybrid role for a Call Center Coordinator at AbsoluteCare located in Baltimore, MD. The Call Center Coordinator will be responsible for managing day-to-day operations of the call center, ensuring excellent phone etiquette, effective communication with patients, utilizing analytical skills for data management, providing customer support, and overseeing people management within the call center.
Qualifications
AbsoluteCare is a healthcare provider with a primary focus on offering whole-life care to underserved individuals. With multiple locations in several states, AbsoluteCare provides services ranging from primary care to nutrition counseling, behavioral health, and life services. The organization is committed to compassionate and comprehensive care for its members who often face multiple health challenges.
Role Description
This is a full-time hybrid role for a Call Center Coordinator at AbsoluteCare located in Baltimore, MD. The Call Center Coordinator will be responsible for managing day-to-day operations of the call center, ensuring excellent phone etiquette, effective communication with patients, utilizing analytical skills for data management, providing customer support, and overseeing people management within the call center.
Qualifications
- Phone Etiquette and Communication skills
- Analytical Skills for data management
- Customer Support and People Management skills
- Experience in managing a call center or customer service team
- Ability to prioritize tasks and manage time efficiently
- Strong problem-solving skills
- Excellent organizational skills
- Knowledge of healthcare operations or medical office experience is a plus
