What are the responsibilities and job description for the Night Auditor position at AC Hotel by Marriott Raleigh Downtown?
SUMMIT HOSPITALITY GROUP: NIGHT AUDITOR JOB DESCRIPTION
SUMMARY: The Hotel Night Auditor for Summit Hospitality Group is responsible for posting and balancing room, restaurant, and bar guest folio charges. Maintaining files and resetting systems for the next day’s operation. Greets and assists with late guest arrivals and early departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, faxes and ensuring complete satisfaction during PM shift. Submits paperwork through established communication channels to Corporate Office-designated Accounting Manager.
LOCATION: AC Hotel Raleigh Downtown
PREREQUISITES/QUALIFICATIONS:
- Prior experience preferred
- Strong leadership skills
- Excellent oral and written communication skills
- Demonstrated planning and organizational ability
- Able to prioritize and quickly change direction as needs arise
- Working knowledge of FOSSE, Microsoft programming, Excel, and Micros Restaurant Management System
- Able to diagnose and repair simple computer problems
- Exceptional knowledge in Accounting operations to include all aspects of A/R, A/P, etc.
- Skilled in math and able to operate a 10 key by touch
DUTIES & RESPONSIBILITIES:
- Run audit reports/journals from Front Office Systems
- Prepare daily revenue reports by auditing system accounts and journals to breakdown revenue for food and beverage operations
- Makes corrections and adjustments and handles all computer problems that might occur throughout shift
- Input all revenue, expenses, and allowances to generate the daily reports such as Guest Ledger Summary and any Daily Food and Beverage Operations Summaries
- Balances all revenue and settlement accounts nightly, maintain files and reset system for the next day operations
- Ensures all reports and back-up vouchers are complete and filed promptly and properly
- Ensures that all necessary copies of documents/back-up and reports of daily work are sent to the Accounting Manager designated to process A/R, A/P, Payroll
- Reviews and corrects discrepancies in the Front Desk System
- Ensures complete guest satisfaction
- Checks-in/Checks-out Guests
- Completes Guest registration process
- Must be familiar with computer systems for Guest reservation information processing
- Must verify and imprint Guest credit cards for authorization
- Must be well versed in cash handling and accurately balance house bank
- Assigns guests rooms based upon preferences and availability
- Drives the Revenue Management process
- Handles Guest issues and concerns in a tactful manner and works to achieve a satisfactory resolution
- Answers questions in regard to hotel facilities and services
- Answers the telephone and books reservations
- Answers Guest inquiries for local directions/events
- Recommends local area restaurants, points of interest, or needs for transportation
- Maintains cleanliness of front desk, lobby, and back office
- Follows up promptly with Guest check-ins, complaints, and other requests
- Interacts in a professional manner with other departments and employees to ensure a good working relationship and hospitable atmosphere for Guests
- Understands al Emergency procedures for incidents, accidents, fire, safety, or criminal activity
- Participates in Hotel Safety Committee
- Ensures the Quality Standards for the hotel brand and Summit Hospitality Group are maintained for Property, Product, and People
- Complete brand required training
- Duties are subject to change and additional duties may be assigned as needed
WORK ENVIRONMENT:
- Flexible work schedule including weekends; this position is referred to as third or late shift
- Able to lift 50 lbs
- Valid Driver’s license
- Sitting, standing, reaching, bending for extended periods of time
Summit Hospitality Group is an Equal Opportunity Employer.
Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- FOSSE: 1 year (Required)
- Night audit: 2 years (Preferred)
- Marriott: 2 years (Required)
Shift availability:
- Overnight Shift (Preferred)
Work Location: In person
Salary : $15 - $16