Hotel General Manager

Job description

About AC by Marriott St. Louis/Chesterfield: At the AC by Marriott St. Louis/Chesterfield, we are more than just a hotel; we are a sanctuary for our guests and a place of growth for our associates. Our core values - Respect, Integrity, Service, and Excitement (RISE) - drive every aspect of our operations and embody our commitment to creating exceptional experiences. We are seeking a Hotel General Manager who not only understands the depth of these values but lives them passionately every day.

Position Summary: The General Manager (GM) holds a key leadership role at the AC Hotel St. Louis/Chesterfield. The GM is responsible for all aspects of operations at the hotel, ensuring that every guest has an exceptional experience while also achieving business goals. The successful candidate will be a dynamic and strategic leader who can drive results, uphold brand standards, and foster a positive work environment aligned with our RISE values.

KEY RESPONSIBILITIES

Leadership & Team Development

• Implement effective management practices that promote a positive and inclusive workplace culture.
• Develop and mentor associates, enabling them to reach their full potential and career goals.
• Ensure regular training sessions are held to reinforce brand standards and RISE values so our teams are equipped to deliver exceptional service.
• Provide visionary leadership and management to the hotel’s team, fostering an environment of motivation, collaboration, commitment, and growth.
• Ensure all departments of the hotel are running smoothly, efficiently, and in harmony.
• Make key decisions that affect the hotel’s direction and success.

Guest Experience

• Oversee all hotel operations to guarantee a consistent and outstanding guest experience.
• Proactively address guest concerns and feedback to continually refine our services.
• Cultivate relationships with guests to encourage loyalty and repeat business.

Financial Analysis

• Oversee the hotel's financial processes, including budgeting, forecasting, and financial analysis.
• Analyze financial data and KPIs to identify trends, challenges, and opportunities to make informed business decisions.
• Achieve the hotel's profitability goals while ensuring efficient resources utilization.

Brand Standards

• Ensure that all services and amenities align with the brand’s promise and guest expectations.
• Ensure that the hotel consistently meets and exceeds brand and quality standards.
• Implement and manage processes that maintain the integrity of the property, facilities, and guest experience.

Revenue Management

• Collaborate with sales and marketing teams to optimize room rates, drive occupancy, and maximize revenue.
• Use strategic forecasting to anticipate market shifts and capitalize on trends.

Accountability

• Set clear performance expectations for departments and individual team members.
• Monitor performance, provide feedback, and hold associates accountable for their roles and responsibilities.

Operational Excellence

• Regularly review and adjust operational procedures to enhance efficiency and service quality.
• Recognize your team member’s individual behaviors and effectively communicate.
• Ensure hotel’s compliance with all local, state, and federal laws, regulations, and industry standards.

If you embody our values of RISE and are ready to lead our hotel to new heights, we invite you to apply.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance
• Quarterly Bonus Potential

EO Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Welcome to Schahet Hotels! -- Learn more about us, click on the link: Schahet Hotels Video