Night Auditor (Part Time)

Position Summary:

Provides warm and welcoming experience for all guests and visitors. Handles all aspects

of guest registration/check-in and check out procedures. Provides special assistance and

information about the hotel, hotel amenities, and local area attractions. Resolves guest

concerns and provides professional service to gain high level of guest confidence and

satisfaction. Enters information into computer system, collects funds and runs necessary

reports. Seeks opportunities to maximize revenue.

Duties & Responsibilities

Primary Responsibilities/Essential Functions:

1. Welcomes guests by greeting them in an enthusiastic and professional manner,

answering questions and responding to requests. Provides information about hotel

and hotel amenities.

2. Registers hotel guest by obtaining or confirming room requirements, verifying preregistration,

assigning rooms, obtaining information and signatures. Issues door

key cards. Establishes guest credit by verifying credit cards or obtaining cash.

Seeks opportunities to maximize revenue.

3. Directs guest to hotel rooms by showing room locations on a hotel map.

4. Effectively deals with internal and external customers, some of who may require a

high level of patience, tact and diplomacy to defuse anger. Collects accurate

information and resolves conflicts. Keeps immediate supervisor promptly and fully

informed of any problems, potential safety issues, or unusual situations so prompt

corrective action may be taken. Communicates with other departments to fulfill

guest needs.

5. Maintains hotel records by entering required room and guest account data into

systems. Performs all guest accounting functions according to hotel procedure to

ensure all guest and house accounts are completed and accurate. Collects hotel

revenue by entering services and charges, computing bills and obtaining payments.

Runs all necessary reports and balances paperwork.

6. Maintains accuracy of cash banks. Balances funds and provides change.

7. Resolves guest complaints within scope of authority; otherwise refers the matter to

management. Notifies supervisor and/or Security of all unusual events,

circumstances, missing items, or alleged theft.

8. Notifies management of any problems resulting from guest complaints, intoxication

or disruptive behavior

9. Follows all safety policies and procedures. Reports potential safety issues to

manager whenever observed and takes immediate action to resolve in emergency

situations. OSHA laws require the use of Personal Protective Equipment (PPE)

when performing work duties that have the potential of risk to your health or safety.

Team members will be trained in the proper use and care of assigned PPE if

applicable. The hotel provides the required PPE. Team member has responsibility

to report defective, damaged or lost PPE or equipment that does not fit properly to

their Manager. Maintains strict compliance with hotel's Hazardous Material

(HAZMAT) program and familiarizes self with current MSDS.

10. Reporting to work as scheduled (on time and on regular basis) is an essential

function of the job.

Other Responsibilities/Supportive Functions:

1. If working overnight shift may be required to prepare breakfast vouchers for arriving

guests and deliver folios (bills) to guest who will be checking out that morning. May

be required to walk property (including parking areas) to identify suspicious activity

and contact appropriate authority as needed.

2. May provide concierge assistance by providing information about services guests

may require, such as dining, recreation, entertainment, shopping, business, travel,

and hotel amenities. May assist with related reservations.

3. Receives and responds to incoming telephone calls from the public and guests.

Receives and processes telephone and walk-in reservations accurately to ensure

guest satisfaction.

4. Conveys messages and deliveries to guests by receiving and delivering messages,

mail, facsimiles, packages and guest supplies.

5. Improves job knowledge by attending training sessions as instructed.

6. Contributes to guest services and hotel success by welcoming related, different and

new requests. Helps others accomplish job results.

7. Remains aware of guest satisfaction scores and works toward increasing overall

guest satisfaction.

8. Notifies management of unsafe conditions, needed maintenance of any equipment

and any accidents.

Note: This job description is not intended to be all-inclusive. Team Members may perform other related duties

as required to meet the ongoing needs of the organization. Management reserves the right to add, modify,

change or rescind work assignments and to make reasonable accommodations as needed.

Qualifications (relevant experience, education and training):

1. Guest service or customer service experience desired.

2. Must have excellent customer service/communication skills to work with guests of

various social, cultural, economic and educational backgrounds for the purpose of

resolving problems/complaints and providing a high level of guest satisfaction.

3. Requires ability to perform basic math skills such as addition, subtraction,

multiplication and division.

4. Requires basic computer skills to enter data, read, and interpret information.

5. Requires attention to detail. Must be able to solve problems and remain calm and

alert if dealing with difficult guest, during busy activity periods or in an emergency

situation.

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6. Must be able to speak, read, write and understand English to understand

instructions, safety rules, and communicate with guests. Proficiency in another

language a plus.

7. Able to work independently with minimal guidance and as part of a team.

8. May be required to posses a Food Handler's certificate if assigned to the night shift.

9. Due to the cyclical nature of the hospitality industry, team members may be

required to work varying schedules to reflect the business needs of the hotel. Work

schedules will include working on holidays, weekends and alternate shifts.

10. Completes all required training as scheduled.

11. Must maintain a clean appearance and professional demeanor.

Special Skills & Abilities/Mental and Physical Demands:

While performing the duties of the job the team member regularly stands for sustained

periods of time or walks from one work area to another. While performing the duties of the

job the team member frequently uses fingers to enter data into computer or operate office

equipment. The team member occasionally grasps objects. The team member frequently

reaches by extending hand(s) and arm(s) in any direction. The team member occasionally

stoops and crouches. The team member regularly talks when communicating with guests.

The team member regularly needs to hear voices while interacting with guests. Exerts up

to 70 pounds of force occasionally when moving luggage. The team member is required to

have close visual acuity to prepare and analyze data and figures and view a computer

terminal. The team member is required to have visual acuity to determine the accuracy,

neatness, and thoroughness of the work assigned and to make general observations of

facilities.

The team member is subject to inside environmental conditions. The noise level is

moderate. The team member is subject to hazards which includes proximity to electrical

current found in office related equipment. The team member is occasionally subject to

atmospheric conditions such as perfumes, odors, or dusts.

(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The

requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• Employee discount
• Paid time off
• Professional development assistance
• Referral program

Schedule:

• 8 hour shift
• Evening shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• Irvine, CA 92612: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

Salary : $19 - $21