What are the responsibilities and job description for the IT Supervisor position at AC Martin Inc?
Job Description
Job Description
Job Description :
The IT Supervisor will partner with the executives, managers and subject matter experts to evaluate, develop, implement and support new technologies that help improve the effectiveness of our operations. The position will also be responsible for the successful day-to-day operations of the Company’s help desk, including the coordination of Help Incident Requests and Work Orders. The Manager will proactively manage tasks and resources so that the highest priority needs are addressed timely and scarce resource are optimized. He / she is a skilled project manager who plans and manages task lists, resources and budgets leveraging Microsoft Project, Excel and other project management tools.
Responsibilities Include :
- Roll out new software updates (e.g., Autodesk, MS, New Forma, etc.) using sequel scripts in a timely manner.
- Manage / coordinate with third‐party IT co‐source / outsource provider, as needed.
- Serve as liaison between the Company and Insight (Managed Service Provider) to help set the strategic direction for technology across the company, set priorities for the IT and managing the Company’s MSP (Managed Service Provider).
- Will serve as back‐up for administrative tasks and lead special IT projects.
- Lead the operational management of the Company’s Help Desk resources for responding to trouble tickets and managing the escalation process.
- Ensure that the help desk service and task scheduling processes are working to the highest-level customer support possible and maximize the efficiency of resources.
- Coordinate closely with Operations for ticket escalation, task prioritization and ticket and work order resolution. Leverage reports and metrics from the IT Ticketing system to monitor performance and manage resource utilization.
- Analyze project and technology options and formulate compelling recommendations for senior management that optimize the trade‐offs between cost and functionality.
- Direct and oversee projects and project teams to ensure the successful delivery of new initiatives.
- Create conditions for staff members to learn and grow through their work. Insist on excellence and deal with difficult issues by timely addressing any performance deficiencies.
- Optimize end user capabilities and its ability to support deployed technologies.
Qualifications :
Relevant Technologies :
Education :
We offer a comprehensive compensation and benefits package that include Company-paid group medical, dental, vision, and life insurance coverage, a matching 401(k) plan, paid monthly parking, one‐week yearend holiday shut‐down, and an alternative work schedule based on a 4 ½‐day workweek.
PLEASE NOTE : you must be willing to work in our L.A. office full-time. This is not a hybrid or remote position. No exceptions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, age, marital status, national origin, disability or any other consideration made unlawful by law.
