Warranty Manager

Description

• Responsible for interviewing, hiring, and training warranty advisor staff
• Plan, assign, and direct advisor personnel
• Appraise performance
• Coach and mentor employees
• Address complaints and resolve problems
• Ensures that all warranty paperwork is properly documented and that all verifying criteria needed by the factory/distributor are processed correctly
• Keeps abreast of all company announcements of factory recalls
• Works alongside accounting department to obtain payments for warranty work
• Retains customer’s service records in an organized manner to ensure the company maintains a good relationship with all clients and to make sure all payments sent and received are properly accounted for.
• Acts as liaison between the customer and factory while a unit is under warranty. As the liaison they must be sympathetic to the customer’s issues and needs, and the factory’s abilities and limitations.
• Processes and prepares components to be returned to manufacturer if requested by manufacturer.

Requirements

Qualifications/Requirements:  To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are relevant to the knowledge, skill, and/or ability required.

Considerable knowledge of:

• Strong leadership and organizational skills
• Basic business knowledge
• Managing a diverse team
• Strong communication skills
• Fluent business acumen

Working knowledge of:

• IDS dealership DMS system
• TheCRM Customer Management System
• RVDA & RVTI best practices and Industry standards

Skill Sets:

• Self-motivational ongoing improvement education
• Negotiation with vendors and manufacturers to promote our organizational vision
• Adapting to the needs of all direct reports and indirect reports needs
• Developing and elevation a Championship Team

Ability To:

• Work varying shifts, weekends, and holidays
• Effectively train and develop department
• Facilitate an enthusiastic culture
• Establish and maintain effective working relationships with all team members
• Follow written and verbal instructions
• Provide reasonable expectations to all staff and assist in achieving all baseline benchmarks

Education & Individual Requirements:

• Minimum of 2 years in dealership leadership position(s)
• High School Diploma or the equivalent
• Professional references
• Valid Driver's License with a clean, insurable, driving record
• Satisfactory results of a pre-employment background screening

Physical Requirements:  While performing duties of this position, the Warranty Manager is regularly required to stand, walk, and sit for long periods of time. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

Confidentiality:  During the course of employment, the employee may be made aware of confidential company/organization information including but not exclusive to financial information and processes exclusive to dealerships at AC Nelsen RV World. The employee agrees to maintain this nonpublic internal information to any individual, group of individuals, organizations, social media sites, or entities, including but not limited to, any member of the media, except as may be required by governmental taxing authority or by subpoena from a court of competent jurisdiction.