Public Areas Attendant (5am-1:30pm shift)

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

Summary:

The Public Area Attendant is responsible for cleaning all public locations on the property. These locations include restrooms, lobby area, breakfast area, front desk, offices, etc. These areas will need to be kept up to brand and hotel cleanliness standards.

Duties & Responsibilities:

• Schedule flexibility
• Cleans lobby, restrooms and public areas
• Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.
• Knowledgeable on hotel facilities and services to assist guests as appropriate.
• Impresses guests with quality and timely service in a pleasant and friendly manner.
• Review assignments, retrieve and stock caddie/cart to ensure all supplies are available to properly clean.
• Walk all assigned spaces at beginning and end of shift.
• Remove newspapers, trash, empty ash receptacles and note any areas that require immediate cleaning.
• Clean assigned public areas including dusting, polishing, vacuuming, glass cleaning and trash removal. Clean public elevators. Clean public restrooms and stock with supplies. Perform quality check on public space televisions, telephones and lamps.
• Clean offices as assigned.
• Appropriate and proper use cleaning equipment and supplies.
• Prompt reports to housekeeping management of all emergencies, injuries, missing articles, damage, mechanical problems and safety hazards.
• Prompt turn in to housekeeping management of all articles left in public spaces for entry into Lost and Found.
• Perform duties of Houseperson, Room Attendant or Laundry Attendant as assigned.
• Attend department meetings as scheduled.
• On time and at work when scheduled and in proper uniform.
• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Report any incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective measures may be taken.
• Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason.
• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
• Ability to operate a vacuum, mop and properly use cleaning equipment and supplies

Qualifications:

• High school education or one plus years related experience.
• Familiarity with hospitality industry practices.
• Provides friendly guest service.
• Familiarity with cleaning techniques, procedures, and brand standards.
• Attention to detail with good organizational skills and efficient time management.
• Consistent professional attitude and behavior with effective listening and communication skills.
• Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient.
• Ability to lift 50 lbs.

Benefits:

• Competitive salary
• Annual review with increase potential
• 401k program with company match
• Additional benefits may be available

Arbor’s Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.