Account Manager

Position Overview: 

We are looking for a motivated and results-driven Account Manager to join our team. The Account Manager will serve as the primary point of contact for our clients, ensuring their needs are met and fostering long-term relationships. The ideal candidate will have a strong background in account management, excellent communication skills, and a passion for education. 

Key Responsibilities: 

• Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and objectives to ensure satisfaction and retention. 
• Project Coordination: Collaborate with internal teams to oversee project execution, ensuring timely delivery and adherence to quality standards. 
• Sales and Business Development: Identify opportunities for upselling and cross-selling services, contributing to revenue growth. 
• Reporting and Analysis: Prepare regular reports on account performance, client feedback, and project outcomes; analyze data to inform strategy and improvements. 
• Issue Resolution: Address and resolve client inquiries and concerns promptly, acting as an advocate for the client within the organization. 
• Market Research: Stay informed about industry trends, competitor activities, and client needs to provide insights for strategic planning. 

Required Qualifications: 

• Education: Bachelor's degree in business, Marketing, Education, or a related field. 
• Experience: 3 years of experience in account management or a client-facing role, preferably in the EdTech or education sector. 

Skills: 

• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients. 
• Excellent organizational skills, with the ability to manage multiple accounts and projects simultaneously. 
• Proficiency in CRM software and Microsoft Office Suite (Word, Excel, PowerPoint). 
• Problem-Solving Skills: Ability to think critically and develop creative solutions to meet client needs. 

Preferred Qualifications: 

• Experience in Education: Familiarity with educational content, curriculum design, or instructional technology. 
• Sales Experience: Proven track record of meeting or exceeding sales targets is a plus. 

Additional Information: 

This role requires up to 25% travel