Membership Services Representative

Details

Posted : 03-Jan-25

Location : CHICAGO, Illinois

Type : Full Time

Categories :

Administrative, Clerical, Support

Salary Details :

Please send salary requirements. This position pays a salary commensurate with prior job experience. In addition to the salary, employees receive excellent benefits, including medical, dental, life and disability insurances, pension plan, flex plan, paid time off (pto) and holidays. The organization prohibits all forms of harassment in the workplace, specifically sexual harassment and also harassment based on race, religion, color, age, gender, sexual orientation, national origin, ancestry, citizenship, disability, pregnancy, and marital or military status. EEO.

Preferred Education :

2 Year Degree

Under the direction of the Membership Service Center Managing Lead, provide comprehensive quality customer services to current and prospective members. Provide front line assistance for all Academy of General Dentistry (AGD) related inquiries and requests by responding to telephone and written inquiries regarding AGD requirements, programs, policies and services. Provide quality clerical and data entry support in processing member continuing education credits, change of address, constituent, etc. Assist with organization activities and special projects as directed.

Essential Job Functions :

• Be knowledgeable about all aspects of the AGD policies and procedures related to membership issues and services to provide a one-stop shop, team atmosphere in the Member Call Center.
• Answer in-bound telephone calls and minimize calls sent to voicemail and / or provide timely response to member emails received via the AGD online-email proxy in a professional manner that is appropriate, businesslike language for electronic communications as assigned.
• Provide comprehensive quality service to current and former members, non-members and others with inquiries or complaints in a courteous, efficient and professional manner.
• Research and respond to member inquiries relating to dues payments, transcripts, membership status and other essential aspects of membership.
• Assist members with their CE transcript questions and corrections.
• Return voicemail messages appropriately, professionally, and informatively in a timely manner.
• Have knowledge of AGD’s Web site to assist members and providers with log-in issues, Annual Meeting registration, patient referrals, etc.
• Assist with CE inquiries, duplicate resolution and random audits of member transcripts.
• Accept and process new member applications; assuring that all information is accurately entered in the AGD’s member database. Assist prospective members with proper completion of applications.
• Proactively update member and non-member records as necessary by actively validating contact information to ensure that records of reinstated and relocating members are updated properly to receive accurate billing and regular mailings and correspondence.
• Enter notes in Activities area of member and non-member records for any contact or action taken.