Milieu Manager

Overview

Responsible for oversight and direction of the Milieu and all milieu direct care staff.

Responsibilities

• Manage day-to-day operations of the units to ensure clinical aspect meet all regulatory requirements for the residents.
• Responsible for safe and effective day-to-day management of the milieu through adequate staff coverage, training and developing sound policies, procedures and protocols.
• Plan and develop unit schedules and provide a safe and positive environment on the units. Responsible for staff - ratio compliance.
• Provide training and orientation for new staff.
• Provide direct feedback, coaching, mentoring and training. Identifies staff development, training, and compliance issues with required training.
• Recruit, interview, select, hire and promote employees for the milieu staff.
• Provide direction to the Milieu Coordinator regarding scheduling of staff as required by regulation and safety need.
• Oversee or facilitate the individual and admission discharge processes.
• Manage the maintenance of records. Reviews content, accuracy and timeliness of paperwork required by milieu staff. Ensure 100% compliance of individual records.
• Responsible to maintain timekeeping for staff, evaluation of staff and corrective action as required.
• Provide direction and assistance in supervising residents in crisis intervention, emergency and conflict situation, which may include physical management and/or de-escalation. Debrief with staff and residents after such intervention.
• As a team leader, must be able to assist with patients and cover unit/group home as necessary to maintain ratio.
• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

OTHER FUNCTIONS:

· Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Bachelor's degree in human service field from an accredited college or university required.
• Five or more years’ experience in a behavioral health environment required.
• Previous supervisory experience required.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• CPR &de-escalation/restraint certification required (training available upon hire & offered by facility).
• First aid may be required based on state or facility.

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