What are the responsibilities and job description for the Patient Advocate position at Acadia Behavioral Health (Pioneer Behavioral Health)?
ESSENTIAL JOB FUNCTIONS:
- Coordinate and supervise all incoming calls/emails from current patients' family members
- Serve as primary link between current patient's family members to the clinical, nursing, and medical staff
- Provide excellent customer service
- Coordinates with clinical, nursing, and medical staff to provide patient care and support
QUALIFICATIONS:
- Must be at least 18 years of age.
- High School diploma or equivalent required, associate or bachelor's degree in a clinical field preferred
- One year experience in the substance abuse field preferred
- Provides excellent customer service
- CPI and CPR (offered at facility)
- Management/supervision experience required
- Must exhibit excellent communication skills, both oral and written
- Ability to work with male and female, adult (18 and over) substance abuse / dually diagnosed population
BENEFITS:
- Exciting new shift differentials
- Excellent benefit package (benefit eligible after 30 days)
- Paid Vacation/Sick/Extended Sick/Personal/Holidays
- Medical/Dental/Vision/401k (with a match)
- Company Paid Life Insurance and AD&D
- Short Term and Long Term Disability
- Free Onsite Employee Fitness Center
- Employee Discount Program
- Free meals
- Employee Fun Events
- Annual performance review and merit review
- Salary increases for obtaining education degrees, professional certification and/or licensure (based on program of study/field of certification and licensure)
- Professional certification and Licensure supervision program (based on availability)
For the 5th consecutive year, Wilmington Treatment Center has been recognized by Newsweek magazine as one of the best Addiction Treatment Centers in the US. We are North Carolina's premier substance abuse recovery hospital and rehabilitation center located in the beachside community of Wilmington, NC. What began as a 22 bed hospital on one campus in 1984 has grown into a 260 bed hospital spanning 3 campuses - and we are still growing! We are a team of professionals dedicated to helping our patients begin their recovery from the disease of addiction. Even though we are growing, we still maintain that feeling of a close-knit community. We offer a fantastic comprehensive benefit package, a great team of co-workers as well as the opportunity to make a difference in the lives of those we serve.
