What are the responsibilities and job description for the Patient Advocate position at Wilmington Treatment Center?
ESSENTIAL JOB FUNCTIONS:
- Coordinate and supervise all incoming calls/emails from current patients' family members
- Serve as primary link between current patient's family members to the clinical, nursing, and medical staff
- Provide excellent customer service
- Coordinates with clinical, nursing, and medical staff to provide patient care and support
QUALIFICATIONS:
- Must be at least 18 years of age.
- High School diploma or equivalent required, associate or bachelor's degree in a clinical field preferred
- One year experience in the substance abuse field preferred
- Provides excellent customer service
- CPI and CPR (offered at facility)
- Management/supervision experience required
- Must exhibit excellent communication skills, both oral and written
- Ability to work with male and female, adult (18 and over) substance abuse / dually diagnosed population
BENEFITS:
- Exciting new shift differentials
- Excellent benefit package (benefit eligible after 30 days)
- Paid Vacation/Sick/Extended Sick/Personal/Holidays
- Medical/Dental/Vision/401k (with a match)
- Company Paid Life Insurance and AD&D
- Short Term and Long Term Disability
- Free Onsite Employee Fitness Center
- Employee Discount Program
- Free meals
- Employee Fun Events
- Annual performance review and merit review
- Salary increases for obtaining education degrees, professional certification and/or licensure (based on program of study/field of certification and licensure)
- Professional certification and Licensure supervision program (based on availability)
For the 5th consecutive year, Wilmington Treatment Center has been recognized by Newsweek magazine as one of the best Addiction Treatment Centers in the US. We are North Carolina's premier substance abuse recovery hospital and rehabilitation center located in the beachside community of Wilmington, NC. What began as a 22 bed hospital on one campus in 1984 has grown into a 260 bed hospital spanning 3 campuses - and we are still growing! We are a team of professionals dedicated to helping our patients begin their recovery from the disease of addiction. Even though we are growing, we still maintain that feeling of a close-knit community. We offer a fantastic comprehensive benefit package, a great team of co-workers as well as the opportunity to make a difference in the lives of those we serve.
Experience
Required- 2 year(s): Customer Service
- 1 year(s): Working in Substance Abuse/Mental Health field
- 1 year(s): Hospital/Healthcare
Education
Required- High School/GED or better
- Bachelors or better in Human Services or related field
- Associates or better in Human Services or related field
Licenses & Certifications
Required- Drivers License
Skills
Required- Communication
- Customer Focus
- Problem Solving
- Safety Minded
Behaviors
Required- Enthusiastic: Shows intense and eager enjoyment and interest
- Team Player: Works well as a member of a group
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Required- Job Security: Inspired to perform well by the knowledge that your job is safe
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
