What are the responsibilities and job description for the Call Center Advisor position at ACADIA Pharmaceuticals?
Primarily responsible for the admission and / or registration of patients into the facility and maintaining communication between the organization and the patient referrals and family.
ESSENTIAL FUNCTIONS :
Review prospective admissions against approved admission criteria, policies and procedures.
Initiate contact to gather required clinical and demographic data from patient and other sources.
Respond promptly to inquiry calls.
Schedule assessments.
Conduct pre-admission assessments.
Assist prospective patients and significant others in seeking treatment.
Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission.
Coordinate with referral sources.
Coordinate transportation arrangements for patients.
Responsible for maintaining all the documentation involved with the admissions process.
OTHER FUNCTIONS :
Perform other functions and tasks as assigned.
EDUCATION / EXPERIENCE / SKILL REQUIREMENTS :
High school diploma or equivalent required with college degree preferred. One-year experience in healthcare admissions, preferably in the mental health or substance abuse field.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
