What are the responsibilities and job description for the Call Center Agent position at Enterprise Call Center?
Job Description
We are seeking a dedicated and customer-focused Call Center Agent to join our team in Louisville, KY. The ideal candidate will serve as the primary point of contact for our customers, addressing inquiries, resolving issues, and providing information about our products and services.
Salary : $17.50 - $25.60 per hour
Key Responsibilities :
- Manage a high volume of inbound and outbound calls in a timely and professional manner.
- Identify customers' needs, clarify information, research issues, and provide effective solutions.
- Maintain detailed records of customer interactions and transactions in our CRM system.
- Collaborate with team members and other departments to improve customer service processes.
- Stay informed about product updates and company policies to provide accurate information to customers.
- Meet or exceed personal and team performance metrics.
Qualifications : Qualifications
Additional Information
Benefits :
Salary : $18 - $26
