What are the responsibilities and job description for the Call Center Agent position at Angela Scribe?
Job Description: Call Center Agent
Position:Call Center Agent
Location: Austin, TX
Type: Full-time
Job Summary:
We are seeking a dedicated and dynamic Call Center Agent to join our expanding team. As a Call Center Agent, you will be at the frontline of our customer service operations, providing exceptional support to our clients through various communication channels. Your primary responsibility will be to handle inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring high customer satisfaction.
Key Responsibilities:
- Handle inbound and outbound customer calls professionally and courteously
- Assist customers with inquiries regarding products and services
- Resolve customer complaints and issues effectively and efficiently
- Document and maintain detailed records of customer interactions
- Escalate complex issues to the appropriate department or supervisor when necessary
- Follow up with customers to ensure their issues have been resolved
- Meet or exceed performance metrics, including call quality and response times
Qualifications:
- High school diploma or equivalent; further education or certifications are a plus
- Proven experience in a customer service or call center role
- Excellent verbal and written communication skills
- Strong problem-solving abilities and decision-making skills
- Proficient in using telephone systems and computer applications
- Ability to work in a fast-paced environment and handle multiple tasks
- Strong attention to detail and accuracy in data entry
Salary : $18 - $24
