What are the responsibilities and job description for the Call Center Agent position at Hustle Notice Biz?
Job Title: Call Center Agent
Location: Austin, TX
Company: Unilux Brand
Job Description
Unilux Brand We are seeking a highly motivated and customer-focused Call Center Agent to join our dynamic team. As a Call Center Agent, you will play a crucial role in delivering exceptional service and support to our customers. Your primary responsibility will be to handle inbound and outbound calls, addressing inquiries, resolving issues, and providing information about our products and services.
Department Unilux Brand Employment Type Full Time Location Austin, TX Workplace type Onsite Compensation $16.50 - $24.00 / hour
Key Responsibilities
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Apply Now
Location: Austin, TX
Company: Unilux Brand
Job Description
Unilux Brand We are seeking a highly motivated and customer-focused Call Center Agent to join our dynamic team. As a Call Center Agent, you will play a crucial role in delivering exceptional service and support to our customers. Your primary responsibility will be to handle inbound and outbound calls, addressing inquiries, resolving issues, and providing information about our products and services.
Department Unilux Brand Employment Type Full Time Location Austin, TX Workplace type Onsite Compensation $16.50 - $24.00 / hour
Key Responsibilities
- Answer incoming calls and respond to customer inquiries in a professional manner.
- Make outbound calls to follow up on customer requests and provide updates.
- Document customer interactions in our CRM system accurately and promptly.
- Identify customer needs and provide appropriate solutions or escalate issues as necessary.
- Maintain a thorough understanding of our products and services to provide informed assistance.
- Achieve and maintain performance metrics such as call wait time, resolution time, and customer satisfaction ratings.
- High school diploma or equivalent; additional education in a related field is a plus.
- Proven experience in customer service, preferably in a call center environment.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a proactive attitude toward resolving customer issues.
- Ability to handle high volumes of calls while maintaining quality service standards.
- Familiarity with CRM systems and call center software is an advantage.
- Comprehensive health, dental, and vision coverage
- Paid time off, including vacation and sick leave
- Retirement savings plan with employer contributions
- Employee wellness programs and mental health support
- Professional training and development opportunities
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Apply Now
Salary : $17 - $24
