What are the responsibilities and job description for the Technical Support - Tier II position at Acara Solutions?
Acara Solutions is hiring an onsite Tier 2 Help Desk Agent for our client in Houston (77063). This role would be temp to perm.
DutiesTier 2 agents will support internal employees with the following:Support modems and wireless connectivity, Windows profiles, Active Directory, Device manager, joining devices to the domain, printer problems, debugging Blue Screens, reloading drivers and extensive experience in hardware and software troubleshooting. Details:
- Supporting modems and wireless connectivity
- Windows profiles,
- Active Directory
- Device manager
- joining devices to the domain
- printer problems
- debugging Blue Screens
- reloading drivers
- extensive experience in hardware and software troubleshooting.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
Experience:
- Tier 2 customer support: 2 years (Required)
- Support modems and wireless connectivity,Active Directory: 2 years (Required)
- hardware and software troubleshooting: 2 years (Required)
Ability to Relocate:
- Houston, TX 77063: Relocate before starting work (Required)
Work Location: On the road
Salary : $17 - $18
