What are the responsibilities and job description for the Operations Manager position at Accel Therapies?
About Accel Therapies
We specialize in Applied Behavior Analysis (ABA) and other therapies, providing best-in-class, evidence-based treatment programs for children with autism and other developmental needs within a comfortable, positive, and family-oriented environment. We focus on an individual connection with our clients and commitment to life-changing outcomes for families.
Our Mission
To deliver top-notch therapy services to our clients and their families, while fostering a positive work environment and opportunities for career growth.
The Role of Operations Manager
As the Operations Manager, you will be responsible for managing all aspects of our Center operations, including administrative tasks, staff support, compliance and quality assurance, communication and collaboration, and experience and qualifications.
Responsibilities:
- Administrative Tasks:
- Coordinate provider outreach efforts to build relationships with referral sources and community partners.
- Collaborate with the marketing team to implement local marketing strategies, including participation in community events and representing the center at networking opportunities.
- Manage and update client/staff schedules, including assigning sub-sessions, handling call-outs, and making necessary adjustments to ensure adequate coverage.
- Ensure the center is well-groomed and maintained at all times, by conducting daily walk-throughs.
- Manage the center's budget, making sure we're mindful of expenses while still delivering top-quality services.
- Keep accurate records, documentation, and data collection systems in line with regulations and quality standards.
- Staff Support:
- Participate in staff interviews, onboarding, and support training sessions to ensure all team members are well-equipped for their roles.
- Plan and execute team events to reinforce staff morale and foster a positive work environment.
- Provide ongoing support and coaching through regular conversations with staff, addressing any concerns and offering guidance.
- Compliance and Quality Assurance:
- Stay up-to-date with regulations, laws, and accreditation standards that apply to autism therapy centers.
- Ensure we comply with all necessary regulations and maintain our licenses and certifications.
- Regularly conduct audits to make sure our quality assurance standards are top-notch.
- Implement and enforce safety protocols to create a secure and healthy environment for our clients and staff.
- Communication and Collaboration:
- Foster effective communication and collaboration among our therapy team, families, and other stakeholders.
- Lead team meetings along with the Center Director to share important updates and ensure we're all on the same page.
- Collaborate with the Center Director and other teams to align our operational strategies with the center's goals.
- Be our center's friendly face in internal and external meetings, and community events, promoting our services and building strong relationships.
Requirements:
- A Bachelor's Degree in a relevant field (e.g., business, marketing, healthcare administration)
- 2 years of experience in a managerial role within an ABA therapy center or a similar healthcare setting
- Bilingual in Spanish is HIGHLY preferred
- Strong knowledge of Applied Behavior Analysis principles and practices
- Excellent leadership, communication, and interpersonal skills
- Proven ability to manage resources, budgets, and operational processes
- Ability to multitask, prioritize, and problem-solve in a fast-paced environment
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift 15 pounds at times
- Must be able to access and navigate each department at the organization's facilities
