What are the responsibilities and job description for the Customer Key Account Representative position at Accelerated, Inc.?
About Accelerated
Accelerated, Inc. is a leading logistics company renowned for its reliability and efficiency in cargo transport. Established in 1977 by Barry Pearse, Accelerated has grown from a modest operation with just two vans into a major player in the logistics industry. Our headquarters in Nashville, TN, and our extensive network of terminals across the U.S. reflect our commitment to providing exceptional supply chain solutions.
As a family-owned business, we pride ourselves on fostering a culture of trust, collaboration, and innovation. Under the continued leadership of Barry Pearse and his son Brook Pearse as President, we’ve consistently expanded our reach. Our growth has seen us establish terminals from Atlanta to Dallas, Chicago to Los Angeles, and beyond.
Accelerated's history is marked by strategic expansions and a relentless drive to meet the evolving needs of our clients. From our early days in Nashville to our recent addition in Denver, CO, our dedication to excellent service and operational excellence remains unwavering.
Join us at Accelerated, Inc. where we blend cutting-edge technology with a personal touch to ensure logistics needs are met with unmatched precision and care.
Job Summary
Accelerated Inc. is seeking a highly motivated and dedicated Customer Key Account Representative to join our team. In this role, you will collaborate closely with our Sales team, Vice President, and President to manage and monitor key accounts, ensure timely customer follow-ups, oversee the onboarding of new accounts, and support sales-driven initiatives and follow-ups.
Shift: Monday - Friday 7:30 am - 4:00 pm
Pay: Starting at $18.00/hour
Responsibilities:
- Monitor and manage key customer accounts
- Follow up with customers to ensure satisfaction and address any concerns
- Assist in managing new accounts and sales opportunities
- Support ongoing sales efforts with regular follow-up and communication
- Communicate regularly with the VP and President on key account status and sales updates.
- Prepare and maintain reports on account activity, sales forecasts, and performance metrics.
- Ensure all customer interactions and account information are documented accurately
Experience:
- Strong communication skills
- Sales-driven and customer-focused attitude
- Ability to work independently and as part of a team
- Experience in customer service or sales is a plus
- Ability to prioritize tasks and manage time effectively, ensuring deadlines are met and accounts are maintained proactively.
- Excellent organizational skills and the ability to handle multiple accounts simultaneously.
Benefits:
- Competitive pay
- Benefits (Medical, Dental, Vision, etc.) available after 60 days.
- Paid Time Off available after 6 months.
- Eligible for Holiday Pay after 90 days.
- Eligible for 401k with company match after 1 year.
- Driver referral program
- Opportunities for career growth and advancement within the company.
- Annual pay increases with review.
If you are a dedicated individual with a passion for delivering outstanding customer service, we invite you to apply for the Customer Service Representative position at Accelerated, Inc. Join us in providing exceptional service and making a positive impact on our customers' experiences. Apply now to be part of our dynamic team!
Equal Employment Opportunity Statement
Accelerated, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by federal, state, or local law. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
All employment decisions are based on merit, qualifications, and business needs. If you require assistance or accommodation during the application process, please let us know, and we will make every effort to provide support.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Customer service: 1 year (Required)
- Sales: 1 year (Preferred)
- Organizational skills: 1 year (Required)
- Air Freight: 1 year (Preferred)
Work Location: In person
Salary : $18
