Commercial Service and Engineering Manager

Commercial Service and Engineering Manager

Job Description

Department: Business Development

Job Status: Full Time

FLSA Status: Salary Exempt

Reports To: Director of Commercial Ops & Marketing

Location: AMP Corporate

Amount of Travel Required: 40%

Work Schedule: M-F (8am 5pm)

Positions Supervised: Project Coordinator

AIP Level: 5

POSITION SUMMARY: The Commercial Service and Engineering Manager is a hybrid role, encompassing the supervision of vital projects, guaranteeing their successful deployment, installation, and operational coordination. This role encompasses the management of key customer accounts, serving as a liaison between technical and commercial functions, supporting the formulation of value propositions, and actively promoting AMP solutions. Additionally, the position involves interfacing with engineering teams to evaluate technology solutions and providing support for PSA projects and special initiatives within operations. Technical proficiency will play a crucial role in contributing to business development, facilitating the creation of value propositions, and advancing the promotion of AMP solutions in the market.

ESSENTIAL FUNCTIONS: (The following duties and responsibilities are all essential job functions, as defined by the ADA, except for those that begin with the word "may.")

• Manages key customer accounts supporting long term relationships with technical and commercial stakeholders in the organization.
• Oversees accounts during the preliminary assessment of opportunities and lends technical support to enhance value sales, emphasizing the distinctive features of AMP's service offerings in comparison to competitors.
• Facilitates communication between commercial and operations teams to define the technical scope of projects for proposals or implementation with the customer.
• Assists in crafting value propositions as needed by the Business Development team and leadership, highlighting the organizations distinctiveness in the market compared to other Platform as a Service (PaaS) offerings.
• Collaborates in the development of technical white papers, articles, and media content to quantify AMP services, illustrating how our Platform as a Service (PaaS) addresses specific customer challenges, encompassing aspects such as emissions, efficiency, total cost of ownership (TCO), and complexity.
• Contributes to sales, marketing, and promotion efforts of AMP solutions, guiding the market with a technical perspective.
• Supports Regional Managers in development of technical proposals and value propositions for projects.
• Supports contract negotiations and bid documents to comply with customer technical and emissions related aspects of project.
• Interfaces between support technical SMEs (PEM) in evaluating technology or solutions required to broaden AMP scope offering for PaaS.
• Assess high-level conceptual projects to ascertain the feasibility of aligning power assets, gas fuel, electrical, mechanical, and emissions requirements with existing AMP assets, meeting customer or market project specifications.
• Serves as a liaison within the matrix organization of sister companies, identifying the appropriate individuals to support electrical, mechanical, controls, and gas fuel interfaces between AMP assets and customer equipment, ensuring project feasibility.
• Works with third party engineering firm to create executable drawings for field implementation of civil, mechanical, electrical and gas infrastructure for operations team to implement in field.
• Assists the Business Development team in developing a streamlined matrix for grouping assets to accommodate multiple projects, considering factors such as footprint, emissions limits, fuel availability, electrical infrastructure, and loading requirements.
• Creates diagrams, drawings, and layouts to visualize AMP installations for commercial proposals and high-level technical details outlining customer requirements for interfaces to AMP equipment.
• Facilitates reciprocating (recip) and turbine PSA projects, managing coordination between internal and external stakeholders to fulfill contractual commitments and uphold uptime guarantees.
• Assists the operations team by providing support in documentation and technical aspects for the implementation of field projects, including confirming drawings, preparing documentation for operations and maintenance, troubleshooting, and overseeing field installations.
• Serves as a key liaison for special projects, supporting the Director of Operations and Asset Management in coordinating between commercial and operations teams. Manages technician coordination, rig moves, deployments, and the operation and maintenance of equipment.
• Supports post-sale customer services by collaborating with the operations team to ensure excellence in the delivery of services to assigned accounts/projects.
• Champions deployment, installation, and coordination for CNX project in NE (Commercial and Operational deliverables)
• Supports AMP operations, technicians, and stakeholders by coordinating between EVO and Dynamis teams engaged in supporting the project.
• Engages in travel to project locations, participating in in-person meetings with customers and conducting onsite visits to the operations team. Ensures that the project aligns with and fulfills contractual commitments.
• Ensures technical implementation of project is successful.
• Measures and communicates Key Performance Indicators (KPIs) to the customer, specifically focusing on availability, reliability, and performance metrics.
• Performs other related duties as assigned to assist with successful operations and business continuity.

POSITION REQUIREMENTS:

• Successfully passes pre-employment background check.
• Valid U.S. Drivers License.
Daily in-person, predictable attendance.

EDUCATION/EXPERIENCE LEVEL

• Bachelors Degree Preferred
• Certification and/or Equivalent Work Experience
  • Electrical Engineer
  • NFPA Standards (National Fire Protection Agency)
• Power Generation Background
• Minimum 3-5 years experience in field or related field

QUALIFICATIONS, SKILLS, COMPETENCIES, AND ABILITIES

• Possess exceptional verbal and written communication skills.
• Clear and concise ability to articulate ideas.
• Proficient in cultivating meaningful and productive relationships, emphasizing interpersonal understanding and collaboration.
• Strong comprehension of business principles and strategies enabling informed decision making
• Substantial experience in managing operation in the relevant field ensuring effective coordination and workflow.
• Must excel in matrix and startup-oriented environments and exhibit qualities of self-motivation and innovative, out-of-the-box thinking.
• Proficient knowledge of Microsoft Office Suite Products
• Adaptability to high stress work environments
• Initiative-taking self-starter

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office Environment:

Temperature Control: Climate-controlled environment.

Lighting: Adequate artificial lighting for efficient work.

Ventilation: Proper ventilation systems in place.

Noise Level: Generally low noise levels conducive to focused work.

Social Interaction: Collaboration with colleagues and continual interaction with clients.

Warehouse Environment:

Temperature: May vary based on climate; potential exposure to temperature fluctuations.

Lighting: Sufficient lighting to ensure safe working conditions.

Ventilation: Proper ventilation, especially in larger warehouse spaces.

Noise Level: Moderate to high noise levels due to machinery and activities.

Social Interaction: Interaction with colleagues and warehouse staff; teamwork is essential.

Third-Party Power Generation Sites:

Temperature: Can vary based on location, potential exposure to outdoor conditions.

Lighting: Variable lighting conditions may require artificial lighting in certain areas.

Ventilation: Natural ventilation with potential exposure to open-air environments.

Noise Level: Moderate to high noise levels due to machinery and power generation activities.

Social Interaction: Interaction with site personnel, adherence to safety protocols is crucial.

In all environments, the ability to adapt to varying conditions, work independently or collaboratively, and adhere to deadlines is essential for successful task completion.

Work hours may include or includes early morning, late evenings, and weekends, depending on business necessity.

The Company is committed to the cause of equal employment opportunity for all employees and applicants, thus abiding by all applicable state and federal laws. Our practices regarding employment, job promotion, compensation, training, and termination do not discriminate based on race, color, religious creed, age, sex, national origin, veteran's status, disability, pregnancy, genetic information, or any other legally protected status. It is expected that all employees, both management and staff, will fully support these nondiscriminatory policies.

The company has reviewed this job description to ensure essential functions and duties have been included. It is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities.

02/2025