Analyst Web Analytics & Reporting) II

This is a remote position.

Job Profile:
Position Overview: We?re looking for a passionate and driven Business Intelligence Analyst to join our team. You will report into the Senior Manager of Business Analytics and partner with Product Managers across our Growth Experience Technology (GET) organization to provide unbiased and actionable insights to help improve our digital customer experience. You will help to set and track KPIs across various projects to monitor success and help drive operational efficiency. You will play a significant role in fostering a customer-focused and data-driven culture through meaningful research and analysis of our customer's experience across the digital lifecycle.

Responsibilities:

1. Perform deep dive analyses to understand trends, anomalies, and insights that will highlight customer pain points and help drive operational improvements
2. Act as an analytics business partner by proactively identifying opportunities to drive operational improvements and business value through analytical research
3. Translate business objectives into functional data requirements and balance them with technical feasibility
4. Craft data stories through presentations, written summaries, and data visualizations that provide actionable and unbiased customer intelligence
5. Independently build and manage relationships with key stakeholders, including Senior Manager/Director level
6. Proactively manage and set stakeholder expectations on project roadmaps, resourcing, timelines and deliverables
7. Collaborate with stakeholders on the development of insight-driven tools & dashboards and provide ongoing support regarding functionality and data-integrity

Requirements