Project/Program Manager II

The Team is looking for a Manager of Business Operations. This position will be reporting to the Chief of Staff and will focus on supporting Leadership Team with all aspects of business operations. This role will work directly with Global & Strategic Account Sales organization and on aspects of day-to-day business operations, including: workforce management, program management, communications, stakeholder and employee engagement. In addition, they will have the opportunity to work on topics that have direct and significant impact on as a company.

What you need to bring

• 8 years of strategy and business operations experience
  
• A deep sense of ownership, drive, and entrepreneurship is essential
  
• Business acumen and a strong understanding of product strategy
  
• Distinctive problem-solving, strategic and analytical capabilities, and experience building trusted relationships with executive stakeholders
  
• The ideal candidate will have a general management skillset, will excel at setting up processes designed for scale, and will be comfortable with analytics, modeling and data-based insights
  
• This individual should know how to coordinate effectively with internal cross-functional partners, and have a strong grasp of business economics and P&Ls
  
• High delivery focus with an emphasis on task ownership and completion
  
• Ability to work collaboratively across multiple teams, with excellent organizational and interpersonal skills.
  
• Strong communication and presentation skills, with the ability to convey complex information in a clear, concise manner.
  
• Ability to work under pressure, manage multiple projects with competing priorities, meet deadlines, and adapt to change, comfortable dealing with ambiguity and uncertainty
  
• Ability to influence and achieve alignment across a range of different opinions and interests
  
• Ability to work independently and within a team environment
  

Daily Responsibilities

• Partner closely with leaders across data analytics, finance, sales, marketing and product
  
• Use quantitative and qualitative insights to provide recommendations to senior leadership on the viability of new initiatives and the most effective strategy for the Global & Strategic Accounts market.
  
• Ability to communicate, present, and craft compelling narratives to influence internal and external technical and business stakeholders across diverse teams at all levels
  
• Ability to effectively model, manipulate data and work with analytics tools turning them into insightful business recommendations to optimize strategy
  
• Ability to work independently and drive strategic projects from ideation to execution in a highly matrixed global organization
  
• Support critical cross-functional projects: Building business cases for each initiative, and assisting the program to completion
  
• Create, implement, and drive operating rhythms, relevant artifacts, and team events to enable better communications and engagement up down, and across functions & teams; optimize cadences, drive agenda and prep for internal team rhythms, management/executive reviews
  
• Help to develop and coordinate executive presentations
  
• Help to plan and coordinate employee engagement initiatives
  
• Evolve team operating model including processes to enable strategic planning along with identifying opportunities for simplification, quality, and productivity improvement; and deliver the analysis and associated actions necessary to enable continuous improvement.
  

• Strategic Focus and Decision-Making:
  
• Strategic Mindset: Biz Ops managers need to have a strategic vision and aligning with the organization's overall goals.
  
• Effective Decision-Making: They must be able to analyze situations, identify problems, and make timely, informed decisions to address challenges and improve performance.
  
• Inspiring and Motivating Teams: Strong leaders can foster a positive and productive work environment, motivating employees to achieve their best.
  
• Operational Efficiency:
  
• Process Improvement: Operations managers are responsible support day-to-day business functions, identifying areas for improvement, and implementing changes to optimize processes.
  
• Attention to Detail: A keen eye for detail helps identify potential inefficiencies, mitigate risks, and maintain quality standards.
  
• Team Collaboration:
  
• Collaborating Cross-functional: BizOps Managers need to foster a culture of teamwork and collaboration with cross-functional and internal teammates, empowering to work together effectively.
  
• Conflict Resolution: They must be able to address conflicts and disagreements constructively, ensuring a positive and productive work environment.
  

Nice to Have: A business operations manager excels by having a strong strategic mindset and decision-making skills, operational efficiency, and the ability to foster cross-functional collaboration.

Years of Experience: 8
Degrees or Certifications: BA/BS Degree