What are the responsibilities and job description for the Program Manager position at Access Alaska?
Summary
Oversight and strategic leadership of Consumer Directed Person Care Program in Fairbanks and Wasilla regions to ensure effective and efficient operation of the program. Collaborating with the Program Director who has an oversight of Anchorage and Kenai.
Engagement in the five core services
- Individual & Systems Advocacy
- Information & Referral
- Independent Living Skills Training
- Transition
- Peer Support
Essential Functions
Note: Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions.
- Maintain a broad knowledge base of resources and services available in assigned regions.
- Responsible for leadership and supervision and training of the CDPCS team in the Fairbanks and Mat-Su community centers.
- Providing new and existing staff required training and disseminating program related materials and information.
- Assists with the development and staff adherence to CDPCS program staff job descriptions through regular supervision and annual reviews.
- Ensure that the QA of all PCA timesheets is being completed.
- Ensure all program related materials are kept up to date in accordance with agency policy as well as state, and federal regulations.
- Consults, confers with, and provides technical assistance to Programs Director and statewide staff regarding case problems and situations.
- Convenes regular face to face or virtual team meetings in concert with Programs Director as appropriate. This may include assisting with agenda and training topics, program updates, addressing and problem solving programmatic and staff issues.
- Conduct routine supervision meetings with Program Associates.
- Assists the Programs Director with developing and implementing operational policies and procedures; recommends changes to policy and procedure, ineffective operations, poor communication, etc.
- Collaborate with the program manager team to ensure alignment on programmatic operations across all programs. This includes strategically unifying processes as well as screening and interviewing candidates for program staff openings across teams with involvement from the Program Director as applicable.
- New hire training for newly hired program staff.
- Participation in outreach, networking, and community activities.
- Ensure CDPCS staff properly orients DSPs and consumers.
- Assist in developing program strategic direction, structure, and goals in conjunction with the Programs Director and Directors Team.
- Preparing monthly reports regarding program status, Southcentral VA consumer reports, and QIRP reports.
- Represent AAI and the CDPCS Program in the wider community, to other agencies, and public policy-making bodies. Attends community provider collaboration meetings involving other agencies, coordinators, etc.
- Oversight of additional grant programs or applicable services assigned by the Programs Director, including submission of all required grant reports.
- Responsible for completion of all applicable tracking and reporting including but not limited to: Department Report monitoring, as well as maintenance and completion of any other tracking or reporting requirements.
- Establishing coverage plans for staff vacancies to ensure consumers’ needs and tasks are met as needed.
- Regular review of consumer hard files, e-files, CIL Suite, Harmony database records and all other applicable consumer records.
- Other duties as assigned.
Type & Classification
Full Time ~ Exempt
Hours and Days
Monday ~ Friday 8:00am to 5:00pm
Required Education
- BS/BA in human services or related field.
- Experience equivalent to a four-year degree.
- Combined education and experience.
Required Experience
- Three years of supervision and management.
- Five years of human services or related field.
Required Soft Skills
- Clear and Accurate Communication
- Empathy and compassion
- Problem Solving
- Time Management
- Interpersonal Skills
Required Hard Skills
- Service Coordination
- Resource Management
- Regulatory Compliance
- Documentation and Reporting
- Technical Proficiency
- Training and Supervision
- Crisis Management
Work Environment
- Office
- Community
- Remote Working as necessary
- Access Alaska Community Center
Work Authorization
- All positions at Access Alaska, Inc. require a State of Alaska and National fingerprint background check prior to starting work that results in a Provisional and Five (5) Approval.
Other Duties
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Salary : $30 - $32