Bilingual Medical Assistant

Position Summary The Medical assistant is part of a healthcare team assisting medical providers in rendering professional care to patients within an ambulatory/primary care setting. Core Job Responsibilities • Take vital signs, perform phlebotomy and quality controls, administer medications/vaccines, monitor patient’s charts and assess patient needs through discussion with patient and /or family.• Respond to patient questions and provide health care information, ensure that needs of patients and their families are addressed, and health center policy is followed.• Review medical records for overdue labs and procedures and notify providers as necessary.• Contact appropriate entities (e.g. lab, imaging studies, consultation reports, hospital discharge summaries, Emergency Department reports, etc.) for medical data collection to help prepare for patient visits.• Assist provider with onsite procedures• Return patients phone calls; schedule patient appointments• Follow up with patients regarding lab results and schedule appointments with specialists• Ensure sufficient and appropriate supplies are available in exam rooms• Maintain open lines of communication with providers, front desk staff and other clinic employees and utilizes a team-based approach to coordinate patient care.• Complete the patient check-out procedure at the end of the visit, including any follow up needed. Ensure all patient concerns have been met prior to the patient’s departure.• Provide de-escalation; calm and/or defuse irate callers and patients by working with them to identify and properly address concerns• Secure patient information and maintain patient confidence by completing and safeguarding medical records; keeping patient information confidential• Assist at front desk as needed• Travel to other health centers for training and to provide coverage (as necessary)• Successful completion of Medical Assistant Competency program upon hire and annually thereafter (see attached Primary and Secondary Skills list)• Other duties as assigned Requirements/Preferences • High school diploma or equivalent required• Medical Assistant diploma from an accredited program required• Certification or Registration preferred• A minimum of one (1) year experience preferred• CPR certification required• Basic proficiency with Microsoft Office products (Outlook, Word, etc.) required• Basic proficiency with EHR preferred, Epic a plus Competencies/Behaviors • Customer service orientation; ability to interact effectively with diverse patients of all ages and backgrounds• Communication; excellent written and verbal communication skills• Attention to detail and accuracy; ability to enter data into patients charts and medical record system accurately and completely• Proactive; ability to anticipate provider needs in examining and treating patients• Organized; ability to multitask and complete tasks in a fast-paced environment with ongoing interruptions• Ability to follow directions and comply with health center policies and procedures• Collaboration and team work; ability to work cooperatively as part of a medical team• Cultural competence; ability interact with individuals from a variety of socio-economic, cultural, and religious backgrounds Working Conditions/Equipment • Normal health center environment• Ability to stand for up to six (6) hours at a time• Ability to lift/carry up to 10 lbs• Ability to bend, stretch, lean and support in the context of assisting patients• Computer• Phone/Fax/Copier/Scanner• Medical office equipment such as Sphygmomanometer, sharps, specimen kits, scales, electrocardiogram, etc.• Medical office supplies such as vaccines/medications, nebulizers, bandages, glucometers, etc. EMPLOYEE EXPECTATIONS Following are guidelines of expectations for all employees of this organization. These guidelines are incorporated as part of your job description. ➢ Maintain current knowledge in your area of skill and expertise and strive to improve your own work. As an employee you are expected to do the following: ➢ Report to work on time as scheduled. You should be at your work assignment ready to begin work at scheduled starting times. Observe break times appropriately. ➢ Be courteous, friendly, helpful, and supportive. Use a person’s name and use such phrases as “please,” “thank you,” and “may I help you?” whenever appropriate. ➢ Make efficient use of your time at work. Establish priorities with your supervisor and use your time wisely. ➢ Promote team spirit. Work together and cooperate in an effort to promote quality client services and enhance staff relationships. Help fellow staff members perform their work. Share responsibilities. Recognize others’ achievements ➢ Communicate effectively. Be open, honest, and truthful with yourself and others. Talk to your supervisor. Ask questions. Give your supervisor pertinent information, stating the facts without concealing or exaggerating. ➢ Anticipate and meet client needs. Be observant of and react to individual client needs. Client dignity is of primary importance. ➢ Maintain an appropriate appearance. Make sure clothing is clean and you are neatly groomed. It is important to portray a positive image. ➢ Participate in making quality of work better. Suggest improvements to your supervisor. Help others learn correct procedures. Be open to new ideas and methods. ➢ Know the structure, philosophy, and purpose of the organization. Know how you fit into the structure and purpose of the organization. Maintain and promote the philosophy of the organization.

Salary : $19 - $25