What are the responsibilities and job description for the Dental Front Desk Receptionist position at ACCESS DENTAL?
Job description
Summary of Position: We are looking for a Front Desk Receptionist to perform a variety of administrative and clerical tasks. As a Front Desk, you will be the first point of contact for our company. You will welcome guests and greet people who visit the Office. You will coordinate dental insurance benefits, check in and out, collect patient balances, provide future appointments, and ensure patients have a great experience.
To be successful as a Front Desk Receptionist, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus. Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.
Responsibilities
- Greet and welcome guests as soon as they arrive at the office
- Direct patients to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily deliveries
- Order front office supplies and keep inventory of stock
- Keep updated records of patients
- Verify Dental Insurance benefits prior to patient appointments
- Confirm dental appointments
- Schedule patient appointments
- Collect past due balances from patients
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Skills
- Proven work experience as a Receptionist, Front Office Representative or similar role DENTAL EXPERIENCE IS A
- Proficiency in Microsoft Office
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Bilingual (English/Spanish)
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
- High school degree
- DENTAL - Enterprise scheduling program we use
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Every weekend
- Monday to Friday
Work Location: In person
Salary : $15 - $20
